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            Business ProfileSullivan Brothers Toyota

            New Car Dealers
            BBB accredited business

            Additional business information

            See all additional business information

            Contact Information

            5 Cranberry Road

            Kingston, MA 02364-2269

            Get Directions
            Visit Website
            Email this Business
            (888) 902-0559

            Business hours

            11:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 8:30 PM
            9:00 AM - 8:30 PM
            9:00 AM - 8:30 PM
            9:00 AM - 8:30 PM
            9:00 AM - 6:00 PM
            9:00 AM - 5:00 PM
            11:00 AM - 5:00 PM

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/20/2014

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Due to the COVID-19 Sullivan Brothers Toyota Service Department is open for your convenience.  The sales department is open by appointment only, so please call to schedule with the business.  Sullivan Brothers Toyota specializes in the sale of new and used automobiles.

            Business Details

            Location of This Business
            5 Cranberry Road, Kingston, MA 02364-2269
            Email this Business
            BBB File Opened:
            4/19/1989
            Years in Business:
            36
            Business Started:
            1/1/1988
            Business Incorporated:
            8/30/1998
            Accredited Since:
            8/20/2014
            Type of Entity:
            Corporation
            Number of Employees:
            54
            Alternate Business Name
            • J&Q Automotive, Inc.
            Related Businesses
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:30 PM
            T:
            9:00 AM - 8:30 PM
            W:
            9:00 AM - 8:30 PM
            Th:
            9:00 AM - 8:30 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            11:00 AM - 5:00 PM
            Business Management
            • Mr. Andrew McIsaac, General Sales Manager
            • Ms. Carol Pineo, Controller
            • Mr. John L. Sullivan, President
            • Ms. Michelle Smith, Customer Relations Manager
            Contact Information

            Principal

            • Ms. Carol Pineo, Controller
            • Mr. John L. Sullivan, President

            Customer Contact

            • Ms. Carol Pineo, Controller
            • Ms. Michelle Smith, Customer Relations Manager
            Additional Contact Information

            Fax Numbers

            • (781) 585-5376
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This is a joint complaint against Sullivan Brothers Toyota and Toyota Motor USA. I Purchased a 2024 Toyota Tundra Platinum model right off of the truck on 11/25/2023. [Vin# ***************** - Stock #A3186] The vehicle sticker indicated that there were many options included in the vehicle such as Navigation, Towing package, power windows etc. For comparison purposes, the last new Toyota I purchased was in 2012 which had many of the same features. My complaint covers the following points:- By ***** accident and while talking to Toyota ****************** on troubleshooting some problems with my voice activated navigation, I discovered that, unlike my 2012 Toyota Tundra Platinum which had Navigation "resident" on the vehicle. My new 2024 Tundra has Navigation on the "cloud" and that this feature on my new Tundra is only a "TRIAL" feature and if I want Navigation going forward, it will cost me approximately $15 per month - Upon this discovery and hearing my utmost concern, the Toyota ****************** *** said, "it's in the manual". An absolutely insane comment in that you don't get a manual until you purchase a vehicle!- The sales *** who sold me the vehicle nor anyone in the dealership PRIOR to my purchase, nor the dealer vehicle sticker ever indicated that the Navigation feature was a "TRIAL" feature - In my opinion, these are MATERIAL OMISSIONS AND FALSE ADVERTISING - Now the dealer is trying to backpedal and say he went over these points upon dealer delivery BUT the point here is that this all happened AFTER I purchased the vehicle
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            Read 5 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Anthony W

            08/20/2024

            Id leave 0 stars if I could This dealer is not to be trusted. They will lie and deceive (I have caught them in 3 lies that I have in writing). They do not care about the consumer and will do nothing to make things right.I live out of states and the dealer sold me a 2021 Tundra TRD PRO for $55,898. They arranged for shipping ($1375) which I paid plus $5000 down. I specifically asked if the truck was certified and about the condition of the exterior and interior. They told me it was certified, and the truck was mint. Upon receiving the truck, there was damage all over it. ($8000 worth on the exterior alone)The dealership clearly told me at least 3 lies (3 that I am aware of) to make the sale on the truck. By Toyotas own standards, the truck cannot and should never have been certified. The dealership dishonestly certified the vehicle (even though it does not qualify in its condition) just to make the sale. I was told the interior and exterior were in mint condition. I have these lies in writing via text message. The rust, dents, crooked bumper, mis-colored panel, gouged seat, chipped paint all disqualify this truck from being certified. The shipping company took photos of the damage while the vehicle was still in the dealers lot prior to being loaded on a trailer for transport. I have tried contacting the dealership numerous times to get this resolved and they will not contact me back.
            Read 2 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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