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BBB Business Review

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BBB Accredited Business since

Jaffarian Automotive Group

Additional Locations

Phone: (978) 372-8551 600 River Street, Haverhill, MA 01832 View Additional Email Addresses http://jaffarian.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Jaffarian Automotive Group specializes in the sale of new Volvo, Toyota, and Scion vehicles as well as pre-owned vehicles. Our services also include servicing all makes and models, an auto body shop, an auto spa for full service car wash services and a parts store for retail and wholesale part distribution.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jaffarian Automotive Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Jaffarian Automotive Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jaffarian Automotive Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 06, 2006 Business started: 01/01/1938 in MA Business incorporated 08/10/1960 in MA
Type of Entity

Corporation

Business Management
Mr. Gary R. Jaffarian, General Manager
Contact Information
Principal: Mr. Gary R. Jaffarian, General Manager
Number of Employees

70

Business Category

AUTOMOBILE DEALERS-NEW CARS AUTOMOBILE DEALERS-IMPORTED CARS AUTO SERVICES - OIL & LUBE AUTO REPAIR & SERVICE - AIRBAGS AUTO REPAIR - TUNE-UP AUTO REPAIR - STEERING & SUSPENSION AUTO REPAIR - SHOCKS AUTO REPAIR - MAINTENANCE AUTO DEALERS - HYBRID VEHICLES AUTOMOBILE OIL & LUBE SERVICES AUTOMOBILE DIAGNOSTIC SERVICE AUTOMOBILE DEALERS-USED CARS New Car Dealers (NAICS: 441110)

Products & Services

Jaffarian Automotive Group sells the following brand(s): Scion, Toyota, Volvo

Industry Tips
Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable Automobile Repair Shop - 5 Tips - Video Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.