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      Country
          Country

          Find a Location

          Jaffarian Automotive Group has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforJaffarian Automotive Group

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Additional business information

            Pending Government Action:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Commonwealth of Massachusetts v. Jaffarian's Service, Inc.
            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven. 
            On September 15, 2022, Attorney General Maura Healey announced that her office is suing a Haverhill car dealership for engaging in unfair, deceptive, and discriminatory pricing practices against Black and Hispanic customers by illegally charging them hundreds of dollars more for “add-on” products when purchasing a car.
            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/31/2012

            Years in Business: 86

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Jaffarian Automotive Group specializes in the sale of new Volvo, Toyota, and Scion vehicles as well as pre-owned vehicles. Our services also include servicing all makes and models, an auto body shop, an auto spa for full service car wash services and a parts store for retail and wholesale part distribution.

            Products & Services

            Cars

            Business Details

            This is a multi-location business.

            Find a Location

            Jaffarian Automotive Group has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              4/6/2006
              Years in Business:
              86
              Business Started:
              1/1/1938
              Business Incorporated:
              8/10/1960
              Accredited Since:
              10/31/2012
              Type of Entity:
              Corporation
              Number of Employees:
              70
              Hours of Operation

              Primary

              M:
              9:00 AM - 8:00 PM
              T:
              9:00 AM - 8:00 PM
              W:
              9:00 AM - 8:00 PM
              Th:
              9:00 AM - 8:00 PM
              F:
              9:00 AM - 7:00 PM
              Sa:
              9:00 AM - 5:00 PM
              Su:
              12:00 PM - 4:00 PM
              Business Management
              • Mr. Gary R. Jaffarian, General Manager
              Contact Information

              Principal

              • Mr. Gary R. Jaffarian, General Manager

              Customer Contact

              • Mr. Gary R. Jaffarian, General Manager
              Additional Contact Information

              Email Addresses

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/30/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Gave a deposit on a vehicle purchase. We changed our mind on the vehicle and Jaffarian is refusing to issue a refund for the deposit. We never even signed a purchase and sale. The deposit was to hold it until my husband could come see it but he is unable to be in mass due to job responsibilities.
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ryan B

              10/25/2022

              Never do business with this company. I was told my newly purchased sienna had run flat tires that were very expensive to replace or repair. Because of this, it was highly recommended to purchase a tire and wheel warranty. Upon needing new tires 2 years later, I found out I actually did not have run flat tires. The sales manager lied and manipulated me to purchase the warranty so they could improve their sales commission. When confronted with this, I was told there was nothing they could do and offered me no compensation or a simple apology. It is also quite ironic that the sales manager I signed with no longer works there. Sleeze *****.

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              BBB Reports On

              BBB reports on known marketplace practices.

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