BBB Business Review

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This business is not BBB accredited.

Ira Motor Group

Additional Locations

Phone: (866) 225-5472 View Additional Phone Numbers 97 Andover St, Danvers, MA 01923 http://www.iracars.com View Additional Web Addresses


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Description

Ira Motor Group consists of several dealerships in Massachusetts and New Hampshire offering the sale of new and pre-owned vehicles, automotive repair, collision repair, estimates and rentals.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ira Motor Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 36 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 28
Total Closed Complaints 36

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Ira Motor Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 7
Total Customer Reviews 9

Additional Information

BBB file opened: June 24, 1980 Business started: 01/01/1967 in MA Business incorporated 07/03/1989 in MA
Type of Entity

Corporation

Business Management
Mr. John Hartman, Manager Mr. David Hult, President
Contact Information
Principal: Mr. John Hartman, Manager
Principal: Mr. David Hult, President
Number of Employees

1,000

Business Category

AUTOMOBILE DEALERS-NEW CARS AUTOMOBILE BODY REPAIRING & PAINTING AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE PARTS & SUPPLIES-USED & REBUILT AUTOMOBILE LEASING AUTOMOBILE DEALERS-USED CARS-WHOLESALE New Car Dealers (NAICS: 441110)

Products & Services

Ira Motor Group sells the following brand(s): Audi, BMW, Lexus, Mazda, Nissan, Porsche, Scion, Subaru, Toyota

Service Area
Ira Motor Group provides their services in HOOKSETT, MANCHESTER & STRATHAM, NH.Ira Motor Group provides their services in DANVERS, MILFORD, PEABODY, STONEHAM & TEWKSBURY, MA.

Alternate Business Names
BMW of Stratham- Stratham, NH Ira Lexus - Danvers Ira Mazda - Danvers Ira Nissan - Tewksbury & Woburn Ira Porsche Audi - Danvers Ira Subaru - Danvers Ira Toyota - Danvers, Tewksbury Ira Toyota of Tewksbury
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Ira Motor Group has received 3.83 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.