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            Business ProfileSharkNinja

            Wholesale Small Appliances
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

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            Contact Information

            89 A St

            Ste 100

            Needham, MA 02494-2806

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            Email this Business
            (617) 243-0235

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            Customer Reviews

            1.24/5

            Average of 330 Customer Reviews

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            Customer Complaints

            1,089 complaints closed in last 3 years

            449 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/18/2014

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Shark|Ninja sells houseware appliances.

            Products & Services

            Vacuum Cleaners, Food Blender, Coffee Bar Brewer, Nutrient Extractor, Cooking Systems

            Business Details

            Headquarters
            89 A St Ste 100, Needham, MA 02494-2806
            Email this Business
            BBB File Opened:
            2/28/2005
            Years in Business:
            20
            Business Started:
            8/7/2003
            Business Incorporated:
            7/22/2003
            Accredited Since:
            9/18/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            1105
            Alternate Business Name
            • Shark
            • Ninja
            • SharkNinja Operating, LLC
            • Nutri Ninja
            Business Management
            • Ms. Lisa Movitz, Paralegal
            Contact Information

            Principal

            • Ms. Lisa Movitz, Paralegal

            Customer Contact

            • Ms. Lisa Movitz, Paralegal
            • Ms. Tammy Godin, Customer Relations Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Customer Complaints

            1,089 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was given a Shark HyperAir IQ for Christmas 2022 that came with a 2 year warranty. 8 months into using it it malfunctioned and was replaced under warranty by Shark. 8 months later the replacement is malfunctioning in the same way but Shark is refusing to replace it saying the replacement hairdryer only came with a 6 month warranty. I still have not had a functioning hairdryer within the original warranty period. Shark should stand behind their products and their warrantys and replace this second malfunctioning hairdryer.
            Read More
            Read 1088 More Complaints

            Customer Reviews

            330 Customer Reviews

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            Most Recent Customer Review

            Justin C

            04/12/2024

            This robot vacuum has very limited sucked power and does not compare to much cheaper models. It gets stuck over the tiniest differences like air vent which no other vacuum has done before. The wi-fi functions are a joke and every 2 or 3 days it will disconnect itself and need a full setup to be redone. Attaching the mop function is a chore and it's unlikely that people would switch between the two models. Lastly withing 6 months it completely stopped working. I called the customer support and they saw it was not working. The said they would send back only the robot and non e of the accessories so I would have to disassemble and reassemble the new one. Also I would have to pay for the shipping for a non working product. I honestly wish we never bought this it was a complete waste of money. I don't even think I want the replacement after the disrespect of them charging more money for a product that stopped working in 6 months.
            Read 329 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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