At-a-glance
Overview
Business Details
This is a multi-location business.
- Headquarters
- 7 Custom House St Ste 5, Portland, ME 04101-4755
- BBB File Opened:
- 8/11/2011
- Years in Business:
- 13
- Business Started:
- 6/24/2010
- Business Incorporated:
- 9/17/2009
- Accredited Since:
- 8/11/2011
- Type of Entity:
- Corporation
- Number of Employees:
- 415
- Alternate Business Name
- Vets First Choice
- Hours of Operation
Primary
- M:
- 12:00 AM - 12:00 AM
- T:
- 12:00 AM - 12:00 AM
- W:
- 12:00 AM - 12:00 AM
- Th:
- 12:00 AM - 12:00 AM
- F:
- 12:00 AM - 12:00 AM
- Sa:
- 12:00 AM - 12:00 AM
- Su:
- 12:00 AM - 12:00 AM
- Business Management
- Mr. Ben Wolin, CEO
- Mr. Nick Pantaleo, Manager of Customer Care
- Contact Information
Principal
- Mr. Nick Pantaleo, Manager of Customer Care
Customer Contact
- Mr. Nick Pantaleo, Manager of Customer Care
- Additional Contact Information
Phone Numbers
- (866) 356-6214Other Phone
- (866) 356-6214
Customer Complaints
62 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
109 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Rosalind C
03/08/2024
Covetrus Response
03/13/2024
Hello,
I'm truly sorry to learn about the inconvenience you've experienced with your recent order. Upon investigation, it appears that the delay was caused by severe weather conditions impacting the shipment. In response, we promptly reshipped your order to ensure you received it, with no additional charge. According to our records, the replacement order was successfully delivered to your front door on Monday, March 4th.
Unfortunately, the original order's credit card charge was disputed, and this prevented us from processing a refund for the original order. We apologize for any inconvenience.
If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team at ************.
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