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Find a Location

Kerivan-Lane, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kerivan-Lane, Inc.

      30 Charles Street Needham, MA 02494-2906

      BBB Accredited Business
    • Kerivan-Lane, Inc.

      PO Box 920141 Needham, MA 02492-0002

      BBB Accredited Business

    Business ProfileforKerivan-Lane, Inc.

    Fuel Oil
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.71/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/9/2004

    Years in Business: 102

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    For 95 years, Kerivan-Lane has been serving the Metro West w/ plumbing, heating oil, propane, oil & gas heat installations, ductless systems & HVAC.

    Products & Services

    Home Heating Fuels, Ultra Low Sulfur Diesel, Bio Fuels, Gasoline, Water Heaters, Boilers, Plumbing Fixtures, Heating Oil, Propane, Oil & Gas Heating Equipment, Ductless Heating & Cooling Systems, Central AC Systems, Heat Pump Water Heaters, Heat Pumps, On Demand Water Heaters, Propane Tanks and Delivery, Smart Thermostats

    Business Details

    This is a multi-location business.

    Find a Location

    Kerivan-Lane, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kerivan-Lane, Inc.

        30 Charles Street Needham, MA 02494-2906

        BBB Accredited Business
      • Kerivan-Lane, Inc.

        PO Box 920141 Needham, MA 02492-0002

        BBB Accredited Business
      Location of This Business
      30 Charles Street, Needham, MA 02494-2906
      BBB File Opened:
      11/9/2004
      Years in Business:
      102
      Business Started:
      1/1/1922
      Business Incorporated:
      1/4/1960
      Accredited Since:
      11/9/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      • Master Plumber, Master Sheet Metal, Oil Burner, LP Installer, EPA, UST A/B Operator

         

      Type of Entity:
      Corporation
      Number of Employees:
      32
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      8:00 AM - 12:00 PM
      Business Management
      • Mr. Christopher Lane, President/Co-Owner
      Contact Information

      Principal

      • Mr. Christopher Lane, President/Co-Owner

      Customer Contact

      • Mr. Christopher Lane, President/Co-Owner
      Additional Contact Information

      Fax Numbers

      • (781) 449-6618
        Primary Fax

      Website Addresses

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dan R

      1 star

      05/24/2024

      This is the worst company I've ever dealt with. The owner (********************) has been extremely rude during all communications. Check the other 1-star reviews by using the filter, many other customers have said they are constantly rude as well. It's also pretty obvious that they post their own 5-star reviews to offset their unhappy customers, so don't be fooled by their ****** review rating. Check out their reviews on Yelp - they are 99% negative. The oil is overpriced compared to competitors. The techs are mostly in their early 20s and very inexperienced. Today, I had service done at my house, and they neglected to bring all the tools and materials they needed to do the job - they came 2 weeks ago to assess the work, and in that short time they seemingly lost the details of the assessment, because they had no idea what needed to be fixed. They had to call in another technician to deliver what was needed for the work - even though the tech's assessment from 2 weeks ago properly identified all the work needed. They clearly have organizational/leadership issues.

      Kerivan-Lane, Inc. Response

      05/31/2024

      Your continued harassment and defamation of our company reputation and team members will not be tolerated. We will be contacting our attorney and I caution you to stop your online rage. If you have something that you want to resolve, do it like an adult.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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