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Business ProfileforCardi's Furniture
At-a-glance
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Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 1 Furniture Way, Swansea, MA 02777-3424
- BBB File Opened:
- 7/19/2004
- Years in Business:
- 95
- Business Started:
- 11/12/1928
- Business Incorporated:
- 5/6/1947
- Type of Entity:
- Corporation
- Number of Employees:
- 550
- Alternate Business Name
- Cardi's Furniture & Mattresses
- Ashley Homestore
- Cardi's Department Store, Inc.
- Business Management
- Mrs. Susan Halvarson, Executive Director
- Ms. Alyson Pimental, Director of Customer Service
- Ms. Elizabeth Coutu, District Manager
- Contact Information
Principal
- Ms. Alyson Pimental, Director of Customer Service
Customer Contact
- Mrs. Susan Halvarson, Executive Director
- Ms. Alyson Pimental, Director of Customer Service
- Ms. Elizabeth Coutu, District Manager
- Additional Contact Information
Fax Numbers
- (508) 379-0858Primary Fax
Phone Numbers
- (508) 379-7500Other Phone
- (401) 826-5600Other Phone
- (508) 379-0858
Customer Complaints
80 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
53 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Richard F
04/28/2024
Cardi's Furniture Response
04/29/2024
This customer purchased a storage bed in 2021. He also purchased the 5 year warranty.
The customer called us in February 2023 stating the headboard was wobbly and he heard a crack. The tech found that the rails were heavily damaged. That was reason for wobbly headboard. We loaned the customer a bed frame while we brought the rail into our wood shop to repair it.
The customer called us in March 2024 stating the headboard was broken. The tech manager went to the home and found the rail was damaged again. He stated that he would be able to fix the rail again and he would be the one doing the repair. Again we would loan the customer a bed frame to use.
The warranty is a service warranty not a replacement warranty. We stand behind the product and will fix it during that 5 year for concerns that are covered. The customer's warranty is valid until Nov 6, 2026.
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