BBB Accredited Business since 06/15/2007
Charter CommunicationsFind a Location
(314) 965-055512405 Powerscourt Drive, Saint Louis, MO 63131
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since 06/15/2007
BBB has determined that Charter Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
This business has no rating at this time.
The BBB serving South Central Louisiana (Baton Rouge)does not process any complaints for this company. Any complaints are directed to the BBB serving Eastern Missouri & Southern Illinois (St. Louis) for processing.
For a full report, click here: http://www.bbb.org/stlouis/business-reviews/television-cable-catv-and-satellite/charter-communications-in-saint-louis-mo-110075917
Customer Complaints Summary
BBB serving Saint Louis, MO maintains a report on this company's headquarters location. Please visit http://stlouis.bbb.org for details or call (314) 645-3300.
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Louisiana Public Service Commission
PO Box 91154
Baton Rouge, LA70821-9154
BBB records show a license number of TSP00547 for this company, issued by Louisiana Public Service Commission. Their web address is http://www.lpsc.org.Type: State Occupational License
Type of Entity
Incorporated: November 1999, MO
Contact InformationPrincipal: Mr Neil Smit (President & CEO)Customer Contact: Mr Michael Henry (Customer Care Escalation Manager)Ms Jana Brewer (Sr. Director-Customer Care Operations)Ms Vickie Mahon (Customer Care Advocacy Manager)Ms Vickie Mason (Customer Care Advocacy Supervisor)
Number of Employees
Television - Cable, CATV & Satellite, Telephone Communications, Internet Services
Products & Services
This company offers a full range of advanced communication services, including video, high-speed Internet & telephone.
BBB Program ParticipationCharter Communications participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
Industry TipsBeware of Fraudulent International Phone Calls
Changing Wireless Carriers? You Can Now Keep the Same Number
Choosing a Web Hosting Service for your Business Web Site
HDTV Brings New Meaning to TV Watching
Prepaid Cell Phone Services
Protecting Your Long Distance Service