BBB Business Review
BBB Accredited Business since 05/13/1992
Starmount Life Insurance Company, Inc.
Find a LocationPhone: (225) 926-2888Fax: (225) 926-62928485 Goodwood Boulevard, Baton Rouge, LA 70806-7878www.starmountlife.com
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BBB Accreditation
A BBB Accredited Business since 05/13/1992
BBB has determined that Starmount Life Insurance Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Starmount Life Insurance Company, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 1 |
| Problems with Product / Service | 2 |
| Advertising / Sales Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 3 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Louisiana Department of InsurancePO Box 94214
Baton Rouge, LA70804-9214
(225) 342-5900
http://www.ldi.state.la.us
Their web address is http://www.ldi.state.la.us.
Type: Department of InsuranceContact Information
Principal: Mr Hans J Sternberg (Chairman)Ms Donna W Sternberg (Executive Vice President)Mr Erich Sternberg (President)Mr Jeff Wild (CFO)Number of Employees
121
Business Category
Insurance-Life, Insurance-Health, Insurance-Accident & Health, Insurance Services, Insurance Companies
Products & Services
Starmount Life Insurance offers individual life & accidental death/dismemberment insurance. AlwaysCare Benefits offers group dental, vision, critical illness, accident, life, short term disability & long-term disability insurance, as well as individual dental & vision insurance.
Alternate Business Names
AlwaysCare Benefits, Inc.BBB Program Participation
Starmount Life Insurance Company, Inc. participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
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LocationsX
2 Locations
-
8485 Goodwood Boulevard
Baton Rouge, LA 70806-7878Directions
-
PO Box 98100
Baton Rouge, LA 70898-9100(888) 729-5433Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in . Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Starmount Life Insurance Company, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Insurance-Life
Automobile InsuranceDiscount Cards are not Health Insurance!
Fraudulent Health Insurance a Growing Problem
Scam Artists Even Target the Bereaved
Tips on Purchasing Identity Theft Insurance
Travel Insurance - Is it Necessary?
Will Your Auto Insurance Weather the Storm?
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.