Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pelican State Credit Union has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pelican State Credit Union

      2675 Oneal Ln Baton Rouge, LA 70816-3124

      BBB Accredited Business
    • Pelican State Credit Union

      450 North Lobdell Boulevard Baton Rouge, LA 70806

      BBB Accredited Business
    • Pelican State Credit Union

      2919 Highway 10 Jackson, LA 70748

      BBB Accredited Business
    • Pelican State Credit Union

      145 Rushing Road Denham Springs, LA 70726

      BBB Accredited Business
    • Pelican State Credit Union

      5850 Main Street Zachary, LA 70791

      BBB Accredited Business

    Business ProfileforPelican State Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/2013

    Years in Business: 68

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    Pelican offers personal checking, savings, youth, share certificate, and IRA accounts. Pelican also offers home, auto, motorcycle, boat, RV, and other personal loans. Pelican offers business checking and savings accounts, as well as business credit cards and loans.

    Business Details

    This is a multi-location business.

    Find a Location

    Pelican State Credit Union has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pelican State Credit Union

        2675 Oneal Ln Baton Rouge, LA 70816-3124

        BBB Accredited Business
      • Pelican State Credit Union

        450 North Lobdell Boulevard Baton Rouge, LA 70806

        BBB Accredited Business
      • Pelican State Credit Union

        2919 Highway 10 Jackson, LA 70748

        BBB Accredited Business
      • Pelican State Credit Union

        145 Rushing Road Denham Springs, LA 70726

        BBB Accredited Business
      • Pelican State Credit Union

        5850 Main Street Zachary, LA 70791

        BBB Accredited Business
      Location of This Business
      2675 Oneal Ln, Baton Rouge, LA 70816-3124
      BBB File Opened:
      9/23/1992
      Years in Business:
      68
      Business Started:
      1/1/1956
      Business Started Locally:
      1/1/1956
      Accredited Since:
      11/1/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 62710 for this business, issued by National Credit Union Administration

      These agencies may include:

      National Credit Union Administration

      1775 Duke Street

      Alexandria VA 22314

      (703) 518-6300

      https://www.ncua.gov

      Number of Employees:
      90
      Business Management
      • Mr. Payne Trichell, Compliance Officer
      Contact Information

      Principal

      • Mr. Payne Trichell, Compliance Officer

      Customer Contact

      • Mr. Jeffrey K Conrad, President/CEO
      • Mr. Payne Trichell, Compliance Officer
      • Frank Kerner, Marketing Manager
      Additional Contact Information

      Fax Numbers

      • (225) 408-6200
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      13 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/08/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      10/23/2023 I filed dispute for 2 zelle transactions. 155$ & 155$ because it was sent to the incorrect person. The credit union denied my claim, I lost out on my hard earned money. I will be closing this account because I thought I’d be protected from incidents like this. I was offered any updates & Wasnt offered any credit just simply denied me
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Harold F

      1 star

      03/20/2024

      In May 2006 we purchased a mobile home finance through Pelican State Federal credit Union. It was supposed to be delivered and set up on private land not owned by myself but by my parents, the Mobile Home was my name and my father-in-law‘s name which is **** ****** I made monthly payments religiously on my Mobile Home then all of a sudden and 2019 I was forced to move out of my trailer due to the fact that when the mobile home was delivered it was bound to my parents is property come and find out in the state of Louisiana once the axles are removed from the mobile home and a fence is built around the home. It becomes part of that property, therefore pelicans assets, my home And rightful state homestead was taken away which means the day that that was delivered in 2006 basically was not my home when it got delivered but belong to ****** **** ***** ****** and him and my mother filed for divorce which made my home turn into their community property moving on with that situation. I am being penalized all my credit bureau, stating that I was like 20 months and also a charge off with even with a letter stating from Pelican that I was no longer bound to that property and they made agreement with ****** ***** and associates, as well as Harold Jean Fried senior for the mount of $4000 Two months before they actually said it was a charge off I feel this is completely unconstitutional as well as completely against a consumer and a bank. Try and take advantage is certain fact, the bank is supposed to protect its assets in the financing in the you know, all of their shareholders, and Pelican did not do that at all my bureau it shows that it was like a brief, but the Mobile Home was never taken away and they never had right to the land so I would like to have that removed completely from my credit report due to the fact that it does not it’s not mine, because I’ll be still living in paying the bill. It belongs to my father, who is not on the title

      Pelican State Credit Union Response

      03/20/2024

      Pelican State Credit Union reports information about loans to credit bureaus. On-time payments, past due payments, missed payments, or other defaults on accounts will be reflected in the credit report. The Fair Credit Reporting Act (FCRA) is designed to protect the privacy of consumer report information and to guarantee that information supplied by consumer reporting agencies (CRAs) is as accurate as possible. As a reporter of information, Pelican State Credit Union is legally obligated under the FCRA’s Furnisher Rule to report accurate information.

      Local BBB

      BBB of South Central Louisiana

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.