At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 1100 Abernathy Rd STE 1700, Atlanta, GA 30328-5657
- BBB File Opened:
- 5/4/2007
- Years in Business:
- 99
- Business Started:
- 1/1/1925
- Business Started Locally:
- 1/1/2006
- Business Incorporated:
- 6/25/1975
- Accredited Since:
- 6/30/2017
- Type of Entity:
- Corporation
- Alternate Business Name
- Rheem
- Richmond Water Heaters
- Business Management
- Ms. Linda Collins, Sales Manager
- Mr. Chris Peel, President/CEO
- Mrs. Brennan Stewart, Corporate Counsel
- Contact Information
Principal
- Ms. Linda Collins, Sales Manager
- Mr. Chris Peel, President/CEO
Customer Contact
- Ms. Linda Collins, Sales Manager
- Additional Contact Information
Fax Numbers
- (770) 351-3003Primary Fax
Phone Numbers
- (800) 621-5622Other Phone
- (866) 720-2076Other Phone
- (770) 351-3003
Customer Complaints
664 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
248 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Juan J M
09/18/2024
Rheem Manufacturing Company Response
09/20/2024
****,
Thank you for reaching out to us. We understand your frustration and sincerely apologize for the inconvenience you have experienced.
Like many manufacturers, we assign a unique serial number to each product to ensure proper identification and traceability. This serial number is crucial for processing any claims or reimbursements. Unfortunately, without the serial number, we are unable to proceed with your request for reimbursement.
To help us better assist you in the future, we recommend registering your new water heater on our website at www.rheem.com. By registering, we can ensure that your product information is on file, which will streamline any future claims or service requests.
If you have any further questions or need assistance with the registration process, please dont hesitate to contact our customer service team at ************.
Thank you for your understanding and cooperation.
Rheem Digital Response Team
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