Business ProfileforDKRentals.net Property Management

Hi Team, I bought a new property in July 2023 for rental purpose and hired DK rentals as my property management team in Aug 2023. We got the tenants in early October and ********* asked me if I want to take care of the move in cleaning. I said yes, I'll do and communicated the same the to team in text and email form. After that I arranged the cleaning myself and it was completed and DK rentals team was communicated on the same day and they confirm it was done. In spite of all the communication and cleaning clearance was signed off, they still forcefully charged me claiming they have taken care of the cleaning, which is nothing but a complete lie. I've been following up with them over a month now and they're not responding. I'm very much stressed out at this point and looking help me to get back my refund. Summerizing the series of events happened:10/11 - Jayla from ********* reached out in text to check on move-in cleaning ownership 10/11 - I (******) confirmed in text , I'll take care of it 10/11 - ***** agreed and said ok 10/23 - I (******) and my hubby(Amit) both Informed ***** (DK Rentals) that my cleaners will go on that day to clean the property. 10/23 - Cleaning completed. **** informed the ********* team (***** and *****) in email 10/23 5:45 PM - ********* acknowledgement they're good on cleaning However, I am now being informed that the cleaning has already been done without our consent on 10/25. As per the documents it's requested on 10/25 which is totally ridiculous. I've aksed evidence of the authorization where it states I've allowed DK rentals to send a cleaning person to our home. They are NOT able to provide it.This is a fradulant activity happened to me and as a valued US citizen and consumer I am requesting your kind attention on this matter at your earliest to resolve this.Thank you ***************