Business ProfileforWellstar Health System

I made an appointment with Northwest ENT & ************** through the Wellstar appointment line that was posted on their website. I was anxious to be seen for symptoms of dizziness but did not want to go to the ** because of delayed and inadequate care there in the past. My niece was on the call with me on speaker phone because she helps with arranging my medical care and can corroborate this account. She was also with me when I presented for my appointment on November 17th. I had seen ******************** in the past at this practice but he was booked out and I needed to be seen as soon as possible. The scheduler said that ************************* had an opening on Friday, November 17 at 11:00 AM and had expertise in diagnosing and treating vertigo. The date and time were repeated and I was told to bring my insurance information. I have post-Polio syndrome and am unable to get around easily, especially with the dizziness, which makes it difficult for me to get in and out of a car. Therefore, transport to the appointment was arranged with Silver Street Transportation and I paid $135.00 for a round-trip to the practice and back home. When I arrived at my appointment, I was told that there was no appointment for me. I explained the details about making the appointment and requested to be seen by whoever was available. The employee at the window was rude, expressed no apology or understanding, and dismissed me saying that the appointments "are scheduled at a center in ************" and there was nothing she could do. Apparently, the appointment was never entered into the system by the scheduler. The phone used to book the appointment shows that I spoke with the scheduler for Northwest ENT and ************** *************) at 10:53 AM on November 7, 2023, for 19 minutes. The remedy requested is reimbursement of the $135.00 I paid for medical transportation to and from this practice and a call from the business, acknowledging the problem, so that it does not happen to anyone else.