BBB Business Review

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BBB Accredited Business since 12/01/1991

Coolray Heating & Air Conditioning

Phone: (770) 421-8400Fax: (770) 424-74741645 Williams Dr, MariettaGA 30066-6208 Send email to Coolray Heating & Air Conditioning

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BBB Accreditation

A BBB Accredited Business since 12/01/1991

BBB has determined that Coolray Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Coolray Heating & Air Conditioning's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 12 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

12 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service12
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on Coolray Heating & Air Conditioning

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4 Customer Reviews

Additional Information

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On March 15, 2010 Coolray Heating & Cooling, Inc. announced the acquisition of certain assets of the Lawrenceville based Total Comfort, Inc.

BBB file opened: 01/01/1976Business started: 01/01/1966
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Secretary of State- Professional Licensing Boards
237 Coliseum Dr
Macon, GA 31217-3805
(478) 207-2440
http://www.sos.ga.gov

Type of Entity

Corporation

Incorporated: June 1999, GA

Contact Information
Principal: Mr. Ken Haines (President/CEO)Mr. Eric Evans (Service Manager)
Business Category

Heating & Air Conditioning, Furnace Cleaning, Furnace Sales & Service, Heat Recovery Equipment & Systems, Air Purifying & Cleaning Systems & Equipment, Air Duct Restoration, Air Duct Systems, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air Quality Service, Heating & Air Conditioning - Filters, Radiant Heating, Air conditioning & Heating Contractors - Residential, Geothermal Heating & Cooling, Plumbers, Heating Contractors, Heat Pumps, Air Conditioning Contractors & Systems

Products & Services

This company installs and services heating & A/C systems.


Customer Review Rating plus BBB Rating Summary

Coolray Heating & Air Conditioning has received 4.0 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.