BBB Business Review
Consumer Complaints
BBB Accredited Business since 08/05/2011
Global Payments Inc. (Headquarters)
Phone: (770) 829-8000Fax: (770) 829-8268
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 16 |
| Problems with Product / Service | 9 |
| Advertising / Sales Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 25 |
Complaint Breakdown by Resolution
| 04/10/2012 | Billing / Collection Issues |
| 03/21/2012 | Billing / Collection Issues |
| 03/16/2012 | Billing / Collection Issues |
| 03/02/2012 | Billing / Collection Issues |
| 03/01/2012 | Billing / Collection Issues |
  Page 1 of 5   | |
| 04/24/2012 | Billing / Collection Issues |
| 02/28/2012 | Billing / Collection Issues |
| 06/21/2010 | Billing / Collection Issues |
| 04/23/2010 | Problems with Product / Service |
Industry Comparison| Chart
Financial Services, Payment Processing Service, Credit Cards & Plans - Equipment & Supplies
LocationsX
2 Locations
-
10 Glenlake Parkway, NE, North Tower
Atlanta, GA 30328(770) 829-8000Directions
-
10705 Red Run Boulevard
Owings Mills, MD 21117Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Global Payments Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Closure Definitions
- Complaint resolved with BBB assistance
- BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
- BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
- BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
- Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
- BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
- BBB did not receive a response from business
- BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
- BBB cannot process complaint
- This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
According to information obtained from their website, Global Payments, Inc. announced on Friday, March 20, 2012 that it identified and self-reported unauthorized access into its processing system. The company believes that the affected portion of its processing system is confined to North America and less than 1,500,000 card numbers may have been exported. The investigation to date has revealed that Track 2 card data may have been stole, but that cardholder names, addresses and social security numbers were not obtained by the criminals. Based on the forensic analysis to date, network monitoring and additional security measures, the company believes that this incident is contained.
The company continues to work with industry third parties, regulators and law enforcement to assist in the efforts to minimize potential cardholder impact. It has engaged multiple information security and forensics firms to investigate and address this issue. Please contact the company for updated information relating to this issue.