53 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mark D
1 star03/07/2024
Typical horror show with this processor. Fees up to 6% with other bogus fees added without any notice. This month 2/24/24 they added a fee called a Statement Settlement fee. Yup, they used a real estate term to make it sound official. These people are so corrupt it makes you feel hopeless.Review from JA A
1 star02/08/2024
Horrible merchant services company. They add so many fees and don't make you aware. We were charged over 10%! Beware, the increase fees you pay the longer you stay. Terrible, dishonest company.Review from Lottie H
1 star02/07/2024
They refused to validate my account based on my credit report. They wanted me to screenshot my phone number on my credit report . My phone is correct. I looked at my credit report and propay seen my phone numbers on it plus my name. I called them several times to get validation but they can validate me over a phone number on my credit report. I had to wind up disputing the phone number on my credit report.Review from Kunal P
1 star02/01/2024
I had to cancel the contract as I was paying 300% more than I used to pay a year ago for the same business and same amount of transactions. I am still getting charged for account even though I returned terminal a months ago and upon calling them they confirmed that they received the terminal, but my account is still active. They are lazy so they need months to deactivate the account at customers costs. Professional thievesReview from Sylvia R
1 star01/29/2024
Terrible ******************* I have been trying to close my merchant account for over a month with no one calling me back and the run-around. After a month of numerous calls and emails, my rep says I will email you the cancellation form. Why didn't he email me the cancellation form from the start?!?!DO NOT USE THIS COMPANY!!Review from Jason B
1 star12/19/2023
STAY AWAY- PLEASE FOR YOUR BUSINESS SAKE...You will sign a contract, and agree on fees, but the will slowly raise your fees without telling you or you agreeing with it... the used to charge $19.99 PCI fee.. the national average is $20-$40... with out telling me the started charging $125... the local rep has never called me back or returned my emails, the main office will not call back or return a message. Everything has increased without my knowledge, they started doing this after a class action lawsuit to re coup there losses... BEWARE please share your email and contact info in your complaints so we all can share our stories and team up against a company robbing us with out our acknowledgement and not upholding the contacts we signed and agreed too.my email is ***** @ humboldtrepublic .com share yours alsoReview from Ali F
1 star12/04/2023
Stay away from this company.They are nice when it's time to have as customer but after couples of months they will triple the fees,by adding some inimaginable what so ever and something you can't even make sens ****** paid arround 300/400$ months and they went up to 950 and 1000$ month. Not And at the end they will charge tou for returning the machines and on and on.Do not get trapped in their we have a good service and bla bla bla.Never again global payments or neither moneris.Review from abbas a
1 star12/04/2023
We signed up in 2015 and just realized they have been charging us all these fees This month I was charged ****** and we have not used this in the last 8 years. Stay awayReview from Pamela O
1 star11/02/2023
This is the worst merchant processor I have worked with in my 33 years of business. I used them because they were integrated with my EMR software (********** - also a terrible company). Their fees have always been outrageous and their customer service is abysmal. I have changed EMR and cancelled Global payments. on October 1st I processed my last 2 transactions with them. The total of those transactions was $101. My merchant fees for October are $125!!!!!!! I am so happy to finally be rid of them!Review from Liam W
1 star10/18/2023
Their customer service is terrible. No way to get a hold of them through the phone, let alone through email. I've been trying to cancel my service with them and it's been well over a month now after the initial contact where they mentioned it would be sorted out within a week. They lack communication skills and the ability to deliver.
Customer Review Rating
Average of 53 Customer Reviews
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