Business ProfileforAventis Systems, Inc.

On April 10, 2023, I purchased a **** UltraSharp U2720Q 27 inch 4K UHD monitor from ******* through Aventis Systems for $639.00 plus tax (total $674.78) as a gift for my wife. When the box arrived, being a gift, I quickly hid it and gave it to her a few weeks later. Several months later, she began having problems with the monitor. When I looked for the receipt, we discovered that the monitor she received was an ** E27k G5 4K monitor (value $399), not the $639 **** UltraSharp that I ordered. We immediately contacted ******* who referred us to Aventis Systems. Aventis responded by simply saying that we were outside of the return period. This is patently unfair. After looking at Aventis' reviews on several platforms, it appears this seller is not new to this practice. In my opinion this is some type of fraud - a customer places an order and receives an inferior and cheaper product than what they ordered. The seller often gets lucky and the purchaser doesn't notice until after the return window expires, then the seller pockets the money. In your investigation, I would refer you to this vendor's reviews on other platforms such as *******, Amazon, and Yelp where you will see plenty of instances of Aventis Systems shipping incorrect, cheaper and inferior products to purchasers. Horrible business practice. They should certainly not have an A+ rating with the BBB. I am asking that I be allowed to return the ** monitor that I did not order and either get the monitor that I actually purchased or a refund.