Business ProfileforServpro of Conyers

Initial response time impressive. professionalism and quality of work very good. However, we were promised (by one of their representatives) the company would follow up with us to do the repairs immediately after mitigation was completed. it was completed 2 weeks ago. no response. i have contacted the company repeatedly, only to be transferred through multiple departments and speaking to numerous people--none of who have been able to address my concern. That is when-if ever-will the work be done? my wife and i have been stuck in this hotel, patiently waiting for Servpro to finish the job they started.

We have been in extreme situation with many, many claims. We did complete the mitigation work. Our repair division is extremely backed up due to the number of claims we have received. We have reached out and been told that you no longer need our services. We are happy to have someone come out and give you a repair estimate if you still need one. Feel free to call in and speak with ************************* if you need service. He is the manager of this division. ************.

You: We have been in extreme situation with many, many claims.***I understand. The hotel we stayed at was filled with 50% insurance adjusters and 50% people forced out of their house like me and my wife.***You: We did complete the mitigation work.***I noted that in my initial review. I praised you for the good job.***You" Our repair division is extremely backed up due to the number of claims we have received.***please see response to your first statement (above)You: We have reached out and been told that you no longer need our services.***True. We are considering giving you a second chance. I have a call into the contact you provided (five am this morning--thanks to the sleep I am losing over this fiasco)***We are happy to have someone come out and give you a repair estimate if you still need one. Feel free to call in and speak with ************************* if you need service. He is the manager of this division. ************.***OK***PS Rather terse response from you. Ever think of applying a little empathy to your customer rather (in in addition) to telling your own sad story? Ever thought about apologizing for the trouble we have had with your company?You are getting paid VERY WELL for being VERY BUSY. Your customer service is only as good as how well you perform under the most demmanding circumstances. And none of what you mentioned gives Servpro the right to provide unsatisfactory customer service. Let's make this like "it never happend!"