BBB Business Review
BBB Accredited Business since 02/13/2001
ABF U-Pack Moving (Headquarters)
Find a LocationPhone: (800) 355-1696Fax: (479) 494-6925View Additional Phone Numbers3801 Old Greenwood Rd, Fort Smith, AR 72903-5937www.upack.com
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BBB Accreditation
A BBB Accredited Business since 02/13/2001
BBB has determined that ABF U-Pack Moving meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
2 of 6 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised ABF U-Pack Moving's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 55 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 3 |
| Billing / Collection Issues | 9 |
| Delivery Issues | 15 |
| Guarantee / Warranty Issues | 2 |
| Problems with Product / Service | 26 |
| Total Closed Complaints | 55 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topThis company is a subsidiary of Arkansas Best Corporation.
BBB file opened: 02/19/1998Business started: 01/01/1997Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
U.S. Department of Transportation - FMCSA1200 New Jersey Avenue SE
Washington, DC20590
(202) 366-4000
http://www.fmcsa.dot.gov/
Arkansas Highway and Transportation Department
P.O. Box 2261
Little Rock, AR72203
(501) 569-2000
http://www.arkansashighways.com
Type of Entity
Corporation
Incorporated: September 1982, DE
Contact Information
Principal: Ms. Kay Lynn Clay (Director of Marketing)Mr. Andrew Schweizer (Director, Moving Services)Mr. Roy Slagle (President)Number of Employees
100
Business Category
Movers, Moving Services - Labor & Materials, Containerized Freight Service
Products & Services
This company offers out-of-state moving services.
BBB Program Participation
Please note that the BBBOnLine Program allows this business to display the BBB logo on their website. However, due to a conflict of interest with federal guidelines, ABF U-Pack Moving is not able to participate in arbitration. This business is classified as a motor carrier, not a household carrier, because the containers or trailers are entirely loaded and unloaded by an individual other than an employee or agent of the motor carrier. Thus, this business is not subject to all of the same US Code of Regulations as a household carrier.
Industry Tips
Planning a Cost-Effective MoveRelocating Across State Lines? Know Your Rights and Responsibilities
Spotting Rogue Movers Before They Have Your Goods
Tips on Renting a Self-Storage Unit
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Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Arkansas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*ABF U-Pack Moving is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Movers
Planning a Cost-Effective MoveRelocating Across State Lines? Know Your Rights and Responsibilities
Spotting Rogue Movers Before They Have Your Goods
Tips on Renting a Self-Storage Unit
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.