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          U-Pack has 1 locations, listed below.

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            • U-Pack

              3801 Old Greenwood Rd Fort Smith, AR 72903-5937

              BBB Accredited Business

            Business ProfileforU-Pack

            Moving Companies
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            This company is a subsidiary of ArcBest Corporation.
            See all additional business information

            At-a-glance

            Customer Reviews

            4.33/5stars

            Average of 208 Customer Reviews

            Customer Complaints

            64 complaints closed in last 3 years

            23 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/13/2001

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            This company offers out-of-state moving services.

            Business Details

            BBB File Opened:
            2/19/1998
            Years in Business:
            27
            Business Started:
            1/1/1997
            Business Incorporated:
            6/18/2009
            Accredited Since:
            2/13/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • ABF U-Pack Moving
            • Moving Solutions, Inc.
            Business Management
            • Ms. Nicki Key, Operations Manager
            Contact Information

            Principal

            • Ms. Nicki Key, Operations Manager

            Customer Contact

            • Ms. Nicki Key, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (479) 494-6925
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            64 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/26/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Since Nov 2023 until about January 9 2024. I paid ArcBest about 6200 for the transport of my belongings from Wisconsin to Arizona. On the delivery of my belongings i noticed the trailer it self was not the same and that things had been moved around. I had some things damaged, a guitar stolen, shoes stolen and other household items. I also ended up wjth someone elses dryers and had my washer broken. They offered to settle foe $806.40 saying that based it off the weight of my load and their .10 cent weight replacement. But how do they know how much my belongings weighed when there shipment cost are based off of linear footage. That amount is not even enough to buy a new washer and dryer set. I asked for an arbitration hearing and never heard anything back. I entrusted these folks to transport my things and to make sure ALL my ITEMS made it back to me. They failed royally. And at this point its time for them to step up take accountability and replace the items for face value. Not for some made up price. I tried negotiating with the representatives of the company and its obvious they are taking me for a joke. The guitar alone was a prized possession given to my children by their father.
            Read More

            Customer Reviews

            208 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christina E

            03/12/2024

            Both drivers (pickup +drop off) were kind, courteous and personable. The truck arrived on time both times. All of our possessions arrived in the same conditions we paced them in. We were not up-charged and there were no surprise fees or charges. If we ever need to use a hauling service again, we will definitely use U-Pack. Some things we liked about the trailer itself: You can request a ramp and dolly. Those items travel with your belongings. You only pay for the length of the truck that you use. There are bars that come down from the top that keep your stuff in place so that boxes, etc. aren't just flying around back there.

            U-Pack Response

            03/14/2024

            Thank you for choosing U-Pack for your recent move! We're really grateful for your trust in us, and we can't wait to help you out again in the future. Thanks a million for being part of our U-Pack family! -Nicki K.

            Local BBB

            BBB Serving Arkansas

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