Business ProfileforBMW of Little Rock

I purchased a used Lexus vehicle on May 15, 2023 from BMW , 4621 Colonel Glenn Plaza Dr., Little Rock , AR 72210-2861. The sales representative Bakkar ******** was very professional and helpful. I returned 4 weeks later with a few concerns; one the passenger seat belt had damage and it looked as if a dog had chewed it. Secondly, the front bumper began to crack and separate from car. A date was scheduled to replace the seat belt and during the waiting to install it time I asked if it was possible to receive a complimentary car wash . After a 3 to 4 hours I was informed that the car was ready. Three hours later after arriving home, I notice the bumper separation gap to be larger . I contacted the service manager and forwarded pictures to support my concern. I returned a few days later and one of the service men took the car for observation/ analysis only to determine it was nothing they could do. I asked for the general manager business card -Owen **** because I was upset due to the fact my purchase was one month prior and I was going to contact legal counsel. Owen **** agreed to meet with me and this is when the atmosphere change. He approached me in the waiting area with this arrogant , dismissive , pompous disposition. He stated what can I do for you with an attitude . I asked is there an office or space to have an discussion? He directed me to his office where he continued his arrogant, dismissive , condescending behavior. He attempted to "educate" me on who he was and where he lived ...blah ..blah . He finally agreed to have someone look at the car a few days later. When I picked the car up it was not fixed !!! I explained to the service guy and he assured me I would receive a call...didn't happen. On 07/24/2023 I was informed they would not do any additional work without a charge. This is so disappointing because this was a graduation gift that I worked very hard to achieve. BAD SERVICE!!!! BMW @LR