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Find a Location

Aosom LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Aosom LLC

      27150 SW Kinsman Rd Wilsonville, OR 97070-8246

      BBB Accredited Business

    Business ProfileforAosom LLC

    Online Retailer
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.59/5stars

    Average of 41 Customer Reviews

    Customer Complaints

    50 complaints closed in last 3 years

    18 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/27/2016

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Aosom LLC is an online retailer. 

    Products & Services

    Online Retailer

    Business Details

    Location of This Business
    27150 SW Kinsman Rd, Wilsonville, OR 97070-8246
    BBB File Opened:
    1/25/2010
    Years in Business:
    16
    Business Started:
    4/18/2008
    Business Incorporated:
    4/18/2008
    Accredited Since:
    9/27/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    150
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:00 PM
    T:
    8:00 AM - 4:00 PM
    W:
    8:00 AM - 4:00 PM
    Th:
    8:00 AM - 4:00 PM
    F:
    8:00 AM - 4:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Wei Li, General Manager
    • Mr. Rudy Mendoza, Customer Service Supervisor
    Contact Information

    Principal

    • Mr. Wei Li, General Manager
    • Mr. Rudy Mendoza, Customer Service Supervisor

    Customer Contact

    • Mr. Rudy Mendoza, Customer Service Supervisor

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    50 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/26/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    This has been going on only since Sunday nite, 04/21/2024; I have tried 3 separate times to purchase an industrial sized mop bucket. I saw it advertised online for $99.99 ,free shipping and tax only $8 and change. I entered all their required information only to see it was "cancelled", as was the 2nd one and the 3time this morning , 04/26/2024. Each attempt followed by a phone call hoping for a reason this was occurring. I spoke with some woman, 2nd and 3rd time I spoke to *****. She explained it was my bank as ***** did the second time followed by suggesting to me to check with ******** Amazon or Lowes and ***** I did but the buckets they handled wasnt: 1) as what the same quality as I thought was in AOSOM's picture and, 2) not near as expensive! after the 3rd attempt its order showed my account number and a timer that was counting down on my "NotPaid" status so I called again and there was no answer. My bank again repeated to me that my account had plenty of money in it and to call again. I decided Id had enough and sent them an email that I would report this "BATE and SWITCH" scam they was running (in my opinion), was going to be reported to the BBB. I see that this will be their 14th complaint and I noticed their low rating, also. I doubt they care. I would not settle for anything less than a great big,fat, black-eye that was unable to hide from the public and even if they was put out of business as folks like these give honest, hard- working, online companies bad names. I also hope this isnt a waste of my time as I think highly of my time , Aosom,( pronounced Awesome, and they arent!) could care less and it shows in their excuses and blame-throwing !! I thank the BBB for allowing me the space to blow my whistle! now this ball is in the BBB's hands. *******************
    Read More

    Customer Reviews

    41 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ken T

    5 stars

    05/01/2024

    I have bought canopies 2 different times from Aosom recently. A 10'x10' and a 10'x20' both with the USA Flag motif/pattern. I'm a very careful buyer when I order anything on the internet. Having said that, I researched Canopies off and on for about a month. Aosom stood out from all the rest. Great website/pics/description/ easy pay/and Very Fast shipping. They were perfect!! You should definitely buy from AOSOM!

    Aosom LLC Response

    05/02/2024

    Thank you so much for taking the time to leave your review ***! We appreciate your time and hope to see your business again in the future!

    Local BBB

    BBB Great West + Pacific

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