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Find a Location

Audi Bellevue has 1 locations, listed below.

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    Business ProfileforAudi Bellevue

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Audi Bellevue is a franchised Audi dealer; we sell and service new and pre-owned Audi vehicles.

    Business Details

    Location of This Business
    1533 120th Ave NE, Bellevue, WA 98005-2131
    BBB File Opened:
    9/1/1997
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Started Locally:
    1/1/1995
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Barrier Motors Inc
    • Barrier Audi
    Business Management
    • Mr. Michael Spencer, General Manager
    Contact Information

    Principal

    • Mr. Michael Spencer, General Manager

    Customer Contact

    • Mr. Michael Spencer, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We purchased a 2014 GMC Acadia from Audi of Bellevue on June 4th 2023. Upon driving the vehicle home I noticed that the Air conditioning didn't work; when I went to turn it on it just flashed an orange light. I received a follow up email from our salesman on June 5th to which I replied on June 6th letting him know the ** wasn't working. I never received a reply from them offering to fix it since the dealership said it passed the mechanical inspection which includes checking the air conditioning unit. We live 3 hours away from the dealership so at the time it was worth it to us to spend a few hundred dollars to fix the ** rather than us driving there, dropping the car off and being without the car while it was being fixed and then again having to spend 6 hours driving there and back to pick it up. My local mechanic was very far booked out to fix the problem so I had a different one diagnose and fix it. His machine he used to diagnose said it needed a new ** sensor so we paid to have that done. I will attach that invoice for you to see. Around the end of July, beginning of August the air conditioning stopped working again. I had my local mechanic diagnose the actual problem on August 22 (invoice attached) to which he found it needs a whole new air conditioning compressor which will be $2,467.10. I was very upset when I found this out of course, we just purchased the car for more than $18,000. I spoke with ************* from the dealership and he said if I brought my car in before Sep. 5 it was still under the 90 day auto nation warranty and they would fix it. I dropped it off on Aug.31st. I received an email stating the car was ready to be picked up on Sep 6 and when I replied asking for an invoice of what was done, ****** the salesman who sold us the car sent me the invoice that my mechanic had sent to them of the estimate for the new air compressor which I later found out they DID NOT REPL**E. They are disputing paying for this when they sold the car having the issue.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ambroos V

    1 star

    06/14/2021

    The service department is beyond incapable when it comes to any issue that isn't simple routine. I purchased a brand new car that had a few issues from the start. For one of them (Traffic Jam Assist not functioning) the first two service visits they just didn't think there was an issue (even though it was very clear that something was going wrong on video, and I provided a very clear explanation of the problem via email). The service manager insisted that there was no problem and that "maybe I should try driving on different roads", "it's a very sensitive system", and "the systems in your car are completely different from those in other Audi cars". All just completely made up lies to get me to go away. Only on the third visit (for yet another problem) I requested to have their service foreman join me on a test drive. Within just a few minutes the foreman immediately agreed that there was an issue, and they took the car back in. After trying to fix it for a FULL MONTH, they just gave up. They returned the vehicle to me saying everything works successfully and ALSO saying "your car doesn't have the feature you say is not working". Which is again a lie, it's a 2021 e-tron Sportback Prestige, it's marketed as having "Adaptive Cruise Assist with Traffic Jam Assist". Both the service manager and one of the service advisors I worked with are just completely useless, incapable of independent thought, and will refuse to admit any mistake. They don't know anything about the assistance systems of their cars, clearly, and have demonstrated this multiple times. By now my car has been out of service with them for well over 40 days, and only one out of three reported problems is fixed. Audi Bellevue believes everything is fine. I seriously regret buying a vehicle at Audi Bellevue and getting it serviced here. It's been two months of constant nightmares. (Invoice #538082 for reference.)

    Local BBB

    BBB Great West + Pacific

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