Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding an unresolved issue with Audi Bellevue that has caused me both financial and emotional frustration. On April 5, 2024, I brought my **** A4 in for maintenance and to address a persistent issue with the CarPlay feature. During this appointment, I was charged $250 for a software update, which was intended to resolve the problem. Unfortunately, the issue with CarPlay persists, and despite the payment, no solution has been provided.I have made multiple attempts to follow up with the technician and the General Manager at Audi Bellevue via emails and text messages,250 but my concerns have been ignored. This lack of response and accountability is deeply disappointing and unprofessional.Given the significant amount Ive already spent on maintenance, an additional $250 for an ineffective software update feels both unreasonable and unfair.I kindly request your assistance in resolving this matter. Furthermore, I do not wish to bring the car back to Audi Bellevue for additional attempts to fix this problem due to their lack of responsiveness and professionalism.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 Infiniti Q50 from Audi Bellevue on 02/08/2025, during negotiations it was found that the vehicle had a check engine light on the 02/06/2025 and the matter was addressed or so I was told, fast forward to about 3 weeks later the transmission is broken. And the dealership is now saying they cant do anything about it because the vehicle was soldAS IS and the person I was working with went ahead and sent me pictures that the vehicle was proper in December ****************************************** the dates from when the car was good to when the car was sold. I have tried reasoning with the dealership in hopes that they would do the right thing and settle the matter without me filing complaints but they have yet to do anything about the matter and Im now without a vehicle for work, both my day job and my night job.

  Business Response

  Date: 04/07/2025

  Once we were informed of the issues Mr. ***** was having we offered to assist. Per our last conversation and the resolution set forth, we believe the client is now completely satisfied. 

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 I purchased an electric hybrid vehicle from **** that qualifies for a tax credit. Under federal law the dealer is required to provide me with a Clean Vehicle Seller Report and to file a copy with the **** See enclosed .pdf. **** of Bellevue did neither. I asked in January, 2025, for a copy of all sales-related documents, explaining that I thought I did not have the documentation that I needed for filing my tax return. Again, no Clean Vehicle Seller Report was provided. I asked again, in March, for the report because the *** rejected my return. Arteom ******* said the dealership does not provide them unless asked because it does not want to insult its customers by implying that they do not earn more than the income threshold. The law is clear about the dealer obligations; they are not contingent upon the customer (who may not know at the time what end-of-year taxable income will be) asking. Arteom said it is too late to file the report with the *** and that I am, to paraphrase, out of luck. Given the clarity of their legal obligation, and their admitted failure, a negotiated resolution is warranted. I am entitled to $3750 tax credit but cannot obtain it due to their unlawful policy. The dealer needs to make me whole. Moreover, many taxpayers' "income" and "taxable income" differ, sometimes by a lot; many taxpayers' income fluctuates; the attitude about "insulting" customers by implying they do not make x amount of money is, frankly, abhorrent.

  Business Response

  Date: 04/07/2025

  We are very sorry for this misunderstanding with Ms. ******** At the time of purchase this was not discussed or requested. Given the qualifications of the program we cannot assume. We did recently receive notice that the *** has opened up a temporary post sale submission window to process claims like this. We have reached out to Ms. ******* and are waiting to hear back to process her paperwork. 

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23052950
  
  I am rejecting this response because:

  I received a call sometime around April 1, 2025. I am not sure of the timing because I was in ****, with a  15-hour time difference, and in addition, sometimes voicemails are delayed when I am not in the ***.  I returned the call the morning of the first business day after I returned, on April 7.  To date, no return call has been received.  More importantly, the response above makes no sense.  The essence of the situation is that the company was required by federal law to make a filing with the *** for vehicles that qualify for the tax credit.  The company has admitted that the vehicle I purchased qualifies for the tax credit.   As I understand the company, it is continuing to insist that because I did not request that it follow federal law, it has no obligation to follow federal law, a position that it patently absurd.  Under Section 30D of the Internal Revenue Code and Rev. ***** *******, a seller of a qualifying clean vehicle must submit to the **** within 3 calendar days of the date of sale, IRC Form *****, a Clean Vehicle Seller Report.  This is the company's obligation, period.   I believe the company is fundamentally confused:  the customer may or must (I am not sure which) request a [different] filing to the *** IF the customer wishes to have the tax credit deducted from the sales price.  I did not make that request; I am still entitled to the credit if I otherwise qualify and may claim it on my tax return.

  I submitted a complaint to the ******************************************, and have been advised that they are contacting the company.  The AG's office suggested that I also advise the Department of Licensing (which licenses car dealers), which I have done.  If the company had done what it was supposed to do, or then owned up to its obvious mistake, many people's time (including yours and mine) could be spent on other things.  I sincerely appreciate your involvement, however, and remain confident of an eventual resolution in my favor.  Hopefully you can help effect this efficiently. 

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my **** Q3 at this dealership for service on August 1st and it's the first time I pay for a service since my service contract expire. They charged me 1700 for a break fluid change and oil ***** plus change some filters and inspection, i didn't know the regular price until I called the other dealer in the area where they gave me 800 dollars quote since I've never paid for the service. It was my mistake to not compare price before coming in . My car was in the store for 4 hours and they charged me 1200 for labor. The 300/hr rate is even higher than a doctor visit, Here are some pictures to show the insane labor price.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2014 GMC Acadia from Audi of Bellevue on June 4th 2023. Upon driving the vehicle home I noticed that the Air conditioning didn't work; when I went to turn it on it just flashed an orange light. I received a follow up email from our salesman on June 5th to which I replied on June 6th letting him know the ** wasn't working. I never received a reply from them offering to fix it since the dealership said it passed the mechanical inspection which includes checking the air conditioning unit. We live 3 hours away from the dealership so at the time it was worth it to us to spend a few hundred dollars to fix the ** rather than us driving there, dropping the car off and being without the car while it was being fixed and then again having to spend 6 hours driving there and back to pick it up. My local mechanic was very far booked out to fix the problem so I had a different one diagnose and fix it. His machine he used to diagnose said it needed a new ** sensor so we paid to have that done. I will attach that invoice for you to see. Around the end of July, beginning of August the air conditioning stopped working again. I had my local mechanic diagnose the actual problem on August 22 (invoice attached) to which he found it needs a whole new air conditioning compressor which will be $2,467.10. I was very upset when I found this out of course, we just purchased the car for more than $18,000. I spoke with ************* from the dealership and he said if I brought my car in before Sep. 5 it was still under the 90 day auto nation warranty and they would fix it. I dropped it off on Aug.31st. I received an email stating the car was ready to be picked up on Sep 6 and when I replied asking for an invoice of what was done, ****** the salesman who sold us the car sent me the invoice that my mechanic had sent to them of the estimate for the new air compressor which I later found out they DID NOT REPL**E. They are disputing paying for this when they sold the car having the issue.

• Initial Complaint

  Date:02/28/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a pre-paid package through Audi Bellevue when I got my car serviced. This package was to cover my next service and it costs me about $1,000. I had been advised by a representative that this was a good deal because it would save me money in the long run. When I went to get my car serviced, they said that I was out of luck and would not honor the $1,000 that I had already spent because I brought the car back too late - I had incurred too many miles on it. They said if I had brought it in last year, they could have honored it, but since I was bringing it in so late, there was "nothing they could do". My ideal resolution would be to honor the $1,000 that I had already spent and apply it to the most recent service I received.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, February 18, 2023, at 09:56 AM (PST), I noticed a flat tire on my front driver seat, so I called Audi Roadside Assistance, and they sent a towing truck to tow my 2023 Audi SQ5 to Audi Bellevue. Once my car was dropped at this location, I received a call from **** from the ****************** of Audi Bellevue. He told me that my car needs to stay in for three days since it is Saturday and will be ready by Tuesday. I asked him so what happens to me now. I need a car and I cannot be without a car for three days for you guys to change just one tire. He mentioned they don't have any loaner car available, and I said well, you can provide me with a rental car, and they said they would not reimburse me for that. He said I could speak to the sales department. I spoke to *** and ********************* and they both said they don't have any loaner car, but they would let me know if something becomes available. I went to the dealership on Sunday February 19, 2023 at 10:00 AM (PST) and asked to speak to a manager. Their sales manager "*****************," approached me and after I demanded a car from them, he said there is nothing he could do for me. Please also note that they sold me a warranty/insurance package for almost $400 extra monthly payment at the time of sale to cover me for these unexpected incidents. But wait, they are not finished with this poor customer service disaster yet. I received a text from **** on Monday, February 20, 2023 at 11:13 AM (PST) that their technicians have inspected my vehicle and determined that it will need a new tire, and that he is contacting the warranty company to file a claim. Later that day at 11:46 AM (PST), I received another text from him that the claim was approved and the tire is now being ordered. Tire will be arriving end of the week and they might be able to complete repair by Friday or Saturday. This means that I won't have a car for a full one week and they simply do not care about it.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car for scheduled service on Jan 6, 2023. When presented with a pricing chart, I selected the standard option associated with pre-paid services, which displayed a total charge of $0.00.I also requested a tire alignment, which was listed as $249.95.Upon retrieving my vehicle and reviewing the bill, there was a previously undisclosed charge of $20 in the MISC. CHARGES section. I requested an explanation and was told its to cover towels and fluid disposal and is charged to all customers. I find this to be deceptive and an inaccurate representation of their prices and services. I paid the the bill and have notified the company of my intent to file a complaint with the BBB.Thank you,*****

  Business Response

  Date: 01/23/2023

  I spoke to the customer and we refunded the $20

  Customer Answer

  Date: 01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Audi Pure Protection Platinum Warranty and when I went to file a claim for a replacement battery, which it clearly states on the brochure is covered, they denied my claim. Since this Dealership sells the warranty I have I would have expected them to stand by their own warranty or stop selling it period. The warranty I purchased and brochure clearly shows that the Term Protection I purchased covers wearable items and listed on the brochure. When I went to have my battery replaced, which is one of the wear items displayed on the list, they said It wasn't covered. They ended up charging me $1196.10 to replace my battery. During the battery installation, the panels removed to install the battery were damaged and the battery was installed crooked - pinching wires going to the battery.