Business ProfileforBlossom Music Center

I ordered concert tickets the beginning of December. When I got the tickets, I tried to reach Blossom to ask a question about the club upgrades as it was very unclear on the ticket purchase. I did an upgrade to the party seats at the back of the pavilion from my lawn tickets for Shinedown for $50 and could watch the show from there. The ********** **** said pavilion access, so I wanted to make sure we could watch the show from there. I called **********, because I couldn't get through to Blossom. I had assumed that because these were an extra $150 per person, it was the same. The guy at ********** told me the seats would be in the vip box in the middle of the pavilion. But I needed to purchase a ticket to add it on. So I did. I got lawn and added that on. I spent $400 on the 2 tickets with the full assumption and reassurance from ********** that we would be in the pavilion for the show. I called Blossom and emailed on 12/5 with no response still. So then I messaged on Facebook and Instagram in hopes to get ahold of someone. Having tickets go on sale and not being able to talk to someone at the venue for over a month later makes the process very hard. I finally got a response a month later on Facebook messenger telling me that the club seats that I spent $300 on has no view of the stage and I was given wrong information. But I had to wait over a month to get any answer back from Blossom and after giving the tickets a gift. I would have just bought regular pavilion seats for the $400 I spent if I was given proper info. It's absolutely a waste of my money and now over a month later, I'm sure I can't get actual pavilion seats now. This is not worth all that money and the wording is misleading by saying pavilion access and being told this now so long after purchase. I asked if there was anything that could be done at this point and they have stopped responding after I asked. I'm very upset by their lack of caring.