ComplaintsforBlossom Music Center

• Initial Complaint

  01/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I ordered concert tickets the beginning of December. When I got the tickets, I tried to reach Blossom to ask a question about the club upgrades as it was very unclear on the ticket purchase. I did an upgrade to the party seats at the back of the pavilion from my lawn tickets for Shinedown for $50 and could watch the show from there. The ********** **** said pavilion access, so I wanted to make sure we could watch the show from there. I called **********, because I couldn't get through to Blossom. I had assumed that because these were an extra $150 per person, it was the same. The guy at ********** told me the seats would be in the vip box in the middle of the pavilion. But I needed to purchase a ticket to add it on. So I did. I got lawn and added that on. I spent $400 on the 2 tickets with the full assumption and reassurance from ********** that we would be in the pavilion for the show. I called Blossom and emailed on 12/5 with no response still. So then I messaged on Facebook and Instagram in hopes to get ahold of someone. Having tickets go on sale and not being able to talk to someone at the venue for over a month later makes the process very hard. I finally got a response a month later on Facebook messenger telling me that the club seats that I spent $300 on has no view of the stage and I was given wrong information. But I had to wait over a month to get any answer back from Blossom and after giving the tickets a gift. I would have just bought regular pavilion seats for the $400 I spent if I was given proper info. It's absolutely a waste of my money and now over a month later, I'm sure I can't get actual pavilion seats now. This is not worth all that money and the wording is misleading by saying pavilion access and being told this now so long after purchase. I asked if there was anything that could be done at this point and they have stopped responding after I asked. I'm very upset by their lack of caring.

• Initial Complaint

  07/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had purchased a ticket to a concert at this venue. The concert was to be held in 6/11/23. I was coming to this venue from out of state to see this concert and it took me nearly 4 hours to get there with traffic and weather. When I arrived it was pouring down rain, which I expected because I had checked the weather. From the parking location it was about a mile walk to the gates. When I got to the gate loud thunder began. I approached the gate but before making it to the line an employee started yelling for everyone to go back to their cars and they weren’t letting anyone in. I approached her and asked if the show was going to go on. She said no it was canceled because of the weather and it was not safe. I walked a mile back to my car. I also heard parking attendants talking to each other, and one stated “so now it’s canceled, this is stupid.” I along with many others left. I find out about an hour or so later that the show had not been canceled. I was devastated. I had put so much into making this trip to see this very special show. I emailed the venue a day or two later asking that they refund me since their employee told me it was canceled. I got a response lecturing me about outdoor venues and weather, which I have been to several outdoor venues. I know there are weather concerns but I was told flat out it was canceled by their employee. They asked for a description of who and where this happened, which I provided. On 6/21 I got an email saying they would send me an invite for another show at their venue before a refund would be given and to look out for the invite. I replied explaining I live out of state and going to another show there is just more money out of my pocket and they already cost me a lot of money. Not just for the useless ticket but I spent money to travel out of state for the original show. I’ve not heard back. I think a refund of my ticket is the least they could do but they just do not want to take ownership for their mismanagement that day.

  Business response

  07/10/2023

  Hello, 

  After technical glitches with our main email responses, this guest was contacted on 7/9/23 regarding a refund for her ticket purchase.

  Again, we sincerely apologize for the confusion and poor experience at our venue.

  Customer response

  07/17/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and the business has agreed to issue a refund. I have not received the refund at this time. They did state as of 7/9/23 that it would be 7-10 business days for the refund and we are still within that time period. If the refund is not received I will refile complaint at that time. Thank you. 

• Initial Complaint

  06/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I brought tickets to ****** ******* at Blossom through **** ******. I missed half the concert not to any fault of my own. I got to the venue an hour before the show began and it took 45 mins to park due to the traffic patterns at the venue. They had two lanes of traffic going the same way but the signs up contradicted that. They had you almost go around in a circle. I saw almost several accidents. I got in line to get into the venue at 6:45pm. I did not get into the venue until 7:45 due to lines at the venue. They only have one way in and one way out which I also think is probably a fire safety concern, with the amount of people that were congested in line. There had to be at least 1,00 if not more people behind still waiting to get in once I got in. I missed one opener and all but 3 songs of the second opener who I was there to see. When i got in i went to find my seat (section **) and the worker told me that they were on the other side of the venue. I walked over to that side and was told my seats were on the other side where I came from. I was told by the people sitting next to me that it is better to leave early (2 songs early) due to parking being an issue while leaving, so I left early. There was no one directing traffic. I saw almost 8 accidents. Lucky there was no emergencies because I do not know how emergency vehicles would get in and out.

  Business response

  06/12/2023

  Hello!
  Thank you for sharing your recent experience at Blossom Music Center. We sincerely appreciate your feedback and apologize that your experience at our venue was anything less than perfect.
  We recognize that arrival and departure during certain shows can be frustrating for guests as it does take some time and patience. The limited road infrastructure around the venue and grass lot conditions can present a challenge and longer than normal traffic delays, particularly during a larger show. With that said, ingress and egress are processes we are always evaluating to do what we can to help alleviate these frustrations while always keeping our guests safe. For ****** *******, we did try to spread the word to guests recommending to arrive early to the venue to best avoid traffic issues. We opened up our parking lots at 2pm for the 7pm show start. We tried to spread the word about this by having it posted on our social media pages and given to our phone/email operators for guest questions. On the night of ****** *******, our main gate traffic (off of ****** ******* Road) was clear by 7:15pm.
  
  The second performer, ****** *****, did go on stage at 7:45pm and played until 8:45pm. I am sorry to hear you received a run-around when trying to get to your seats.  Our pavilion allows guests with pavilion tickets to enter at either side and walk to their section. To try and help direct guests further, all of our ushers have a card on their lanyards with all of the section locations on them. I will remind our staff to be using these cards if they do have any question about where a section might be.
  
  We did have staff members directing traffic at the end of the show; however, depending on what time you left early, they might not have been at their spots yet.
  
  Since you were able to see the entirety of the headliner’s set for this show, we will not be able to offer you a refund.
  
  We at **** ****** take all feedback to heart and will take your comments into consideration as we continue to improve our guest experience. Thank you for taking the time to share your feedback with us.

  Customer response

  06/13/2023

   I am rejecting this response because:
  
  1) I should not have to get to a concert venue 4 hours early to be able to get in to se the opener or to get into the venue. 

  2) By the time I got to the pavilion to find my seats, ****** was playing Part of it which was his 10th song of his 14 song setlist. 

  3) By the the time I got to my actual sea, after the employee misguided me, he was on Take it from me song number 12. So I only saw two songs from my seat. 

  4) I do not have social media and should not have to rely on social media for updates. 

  Business response

  06/14/2023

  Hello, 

  I completely understand your frustration!

  I agree, you should not and do not have to arrive 4 hours before a show in order to see the opener. However, arriving 15 minutes prior to the start of a show, with still having to park, go through a security check, and make your way to your seats would not guarantee seeing the opener. 

  Did the staff member specifically turn you away? or did they just direct you to the other side of the pavilion? As long as a guest has a pavilion seat, they are allowed to enter the pavilion. There are not designated entrances for certain sections.

  The information about early parking and parking lot times are listed on **** ******'s official Blossom Music Center page. In addition, if you purchased your tickets to **** ****** / ****** ******, emails were sent out with this information leading up to the event day.

  Again, I sincerely apologize for your poor experience getting into the venue and to your seats. We do try to create positive concert experiences for every guest that comes to our venue. Unfortunately, I still am unable to offer you a refund, since you were still able to see the headlining act's set in entirety.

  Customer response

  06/15/2023

   I am rejecting this response because:
  
  The employee directed me to the other side of the pavilion 

  I am also declining because I went to ******** 20 this past week and got to parking at 6:10 due to having to work as it was a work day. Took no time to park. Had no issues getting in because it seems they changed parking route/ they had new machines for ticketing. Lines for people without bags or chairs. Clearly as a response to the disaster that was ****** ******* as this was no the case for ******. For example they had the big scanners for tickets in stead of handheld scanner.. Multiple people i know who went to the show complained about issues: I had friends who had VIP parking and general parking was getting out of the venue faster than VIP parking. 

  Clearly they were not prepared for the first show of the year. I do not know if they were short staff or staff was not trained but my experience should not be impacted by that. Also, how can two expeirences at the same venue vary so greatly in less than 2 weeks. 

  Here is a review from Ticketmaster. Clearly the venue does not enforce their own rules too. 

  Too much smoking
  by *** on 6/6/23Blossom Music Center - ******** *****
  The show was great! We were on the lawn and it was nice. I would just say that the venue does not monitor the smoking like they should. When you are that close to people and they are smoking *** and cigarettes it is a little overwhelming.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased tickets to ***** ***** concert and the concert was cancelled due to COVID. They gave me a credit voucher only eligible for their list of events to choose from. I have not found any event I could go to due to the location and dates. I have emailed them for a refund and they have directed me to the event organizer which is Blossom Music Center which when clicking on their web site takes me to **** ****** which has merged with ************. I just want my money back in the form of a check as the credit card I used is no longer available. The amount is $193.35. I have attached the voucher and as you can see it expires October 31, 2022. Please help. Thank you

  Business response

  10/25/2022

  The show referenced by the customer was cancelled in 2020 due to the global pandemic. In 2020, guests had the option of taking a full refund or a credit of 150% of what was spent. The credit voucher was good for 2 years and could have been used at any **** ****** owned or operated venue, including the ***** ***** show at Blossom Music Center this past June (6/16/2022). Unfortunately, since the choice for the voucher was made in 2020, we now do not have the ability to apply any sort of refund to the order.

  Customer response

  10/26/2022

  [BBB transcription via email from the consumer]

  
  
  I do have a couple questions about the last message on 10/26/22.  
  1.  The 2 tickets are they only for the **** venu or any venue from **** ******/************?
  2.  Approved shows-that is just like "eligible" shows?  
  3.  The credit voucher I have now can I use it for a different show other than the eligible list?
  4.  I live in ***** **** *******-most of these venues are hours away and require lodging, food and gas.  
  
  Please relay this message to them.
  Thank you,
  ***** ********

  Customer response

  10/26/2022

   I am rejecting this response because: They have the ability to either refund my money or extend the expiration date.  I could not attend the concert at that time and all the other concerts in their “eligible” list are either too far away or I have never heard of them.  If they could just make it so I can use this voucher for ANY concert of my choice instead of their “list” it would be appreciated and extend the expiration or make no expiration.  They could even credit my account for the money.  I just don’t understand their thinking this is my money and they just don’t care.  In these days I would think they would work with the customer instead of turning them away. 
  
  
  

  Business response

  10/26/2022

  Unfortunately, we are unable to make any changes to the order by refunding since the voucher choice was made in 2020. Since the voucher was issued on a corporate level, we as a venue are unable to edit the expiration date of the code you received.

  However, I would be happy to offer you 2 tickets for an approved show during our 2023 season.

  As our 2023 season is being figured out and booked, when the show schedule is released in the spring, you can contact me with your top 3 choices. You can contact me directly by emailing ****************************

  Our concert schedule will be available at **** ******’s official Blossom Music Center page: ************************************************************************* 
  Our ********* Orchestra performances can be found at the ********* *********’s website here: *********************************** 

  In the future, if you receive a credit voucher and wish to attend a show that is at Blossom Music Center at, but isnt on a list of approved shows, please contact us as at ************************. We could most likely make accommodations, so the code goes to use.

   

  Business response

  11/02/2022

  Hello,
  
  These tickets would be exclusive to Blossom Music Center. By approved show, this means one that we would be able to accommodate for (different tours have different ticket restrictions). If you were to provide your top 3 choices, then if the first option is one we could not accommodate for, we would have the second option to look at. The credit voucher would no longer be available, as explained previously, that voucher code was issued on a corporate level. We would not have any access to edit that code. Since the choice was made in 2020 to opt for a credit of 150% of amount spent and 2 years were allotted for the usage of the voucher, there is nothing more we can do for that voucher or order. As a venue, we understand the frustration, and are offering the 2 tickets to an approved show of your selection for the 2023 season. Our full show list should be available in the springtime and can be accessed on **** ******'s official Blossom Music Center page. You can reach out to **************************** directly with your 3 show options in the spring. Tickets for the top choice that we would be able to accommodate for would then be digitally placed into your **** ****** / ****** ****** account. I hope this answers your questions and I am looking forward to receiving your show options.

   

  Thank you!

  Customer response

  11/03/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  08/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: Apr 20, 2022 for ********* ORCH. WEB ************ OH Paid: $152.00 for August 20, 2022 performance. Upon arriving certain attendees were told that the concert was canceled as they walked from the parking lot. The next day I found out through the media that the concert was not canceled, it was delayed. Blossom staff allowed individuals that arrived early to remain in the concert hall and enjoy the concert later that night. Blossom is publicly stating that this was a miscommunication with the Sheriff's department that was controlling traffic. This is not factual. Blossom official staff were the ones informing visitors that the concert was canceled well after they exited their cars on the property. The gas and time off work to make this attendance has me extremely upset especially because we waited for an hour and half in traffic to get into the parking area and then another hour and half to get out after we were told the concert was canceled.

  Business response

  08/22/2022

  The venue was under a lighting warning and sent all guests in the venue under the pavilion and told all other guests to return to their vehicles for everyone's safety. The ********* Orchestra is issuing refunds/ticket exchanges for this show. For further assistance regarding refunds/ticket exchanges, contact ******************************** with either "exchange" or "refund" messaging in the subject line.

• Initial Complaint

  10/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were at Blossom on 9/17/21. We purchased Premier parking for $50 (***** ****) and were subjected to excessive drinking in the parking lot prior to the concert. There was no security controlling patrons who were drinking excessively. When we arrived home and could see our car in the light, there was damage to the front bumper of our vehicle due to negligence on the part of Blossom. The parking spots and lanes were very narrow, and the large pickup truck parked in the spot in front of us backed into our car and left the scene. We did not see the damage prior to leaving the parking lot due to a lack of lighting; the parking lot was very dark. Not only did they allow excessive drinking in the parking lot (the owners of the large pickup truck were drinking via large liquor bottles prior to the concert), they also encouraged additional drinking in the venue by selling alcoholic beverages. We expect the $50 Premier parking to be refunded as we now have to pay to have our car repaired.

  Business response

  10/27/2021

  Hello,
  
  Our Administrative team received a message from this guest via email on 10/10/2021 at 8:45PM, nearly a month after the incident.
  The response to the guest was as follows:
  “We are sorry to hear about your unpleasant experience and the damage to your vehicle, however for any property damage claims they are filed through the Summit County Sheriffs Department. Unfortunately due to having no record of this closer to the time of the occurrence, we are unable to issue a refund for the purchased parking pass. In the future if you encounter any situations that make you feel uncomfortable, please do not hesitate to reach out to any of our uniformed staff throughout the grounds, as well as the Summit County Sheriffs roaming these areas continuously.”
  The guest responded:
  “Thank you for getting back to us so quickly.  As soon as we noticed the damage to our front bumper, we tried calling Blossom Music Center to find out how to file a claim.  Unfortunately, no one answers the phone.  That is the only reason why there is a delay between the time of the incident and the time of our email.  
  Although we did not notice the damage before leaving the parking lot due to the lack of lighting, the dent is the exact shape and size of the trailer hitch present on the pickup truck that was parked directly in front of us (the ones who were getting drunk before the concert).  We noticed the damage as soon as we arrived home, when our garage light lit up the front end of our car.
  We did not feel comfortable or safe getting a staff member involved when we noticed the excessive drinking prior to the show, as we did not want to cause trouble for anyone, nor did we want any deliberate damage done to our vehicle while we were at the show.
  We have been going to Blossom for over 30 years and have never had a problem.  We do not want the damage to our car, which occurred in your parking lot, to be the last memory we have after so many good ones.  We are asking you again for a refund of our parking fee, since we did not receive the protection we assumed we would get when we purchased "Premier" parking”
  
  We have no voicemails from the guest regarding this issue, and during the season we have someone answering the phones daily.
  Our administrative team responded:
  “I’m sorry, but unfortunately due to no record of this incident we are unable to issue a refund on this pass.
  And as you can see on the back of the parking pass as the one you received for your event, the disclaimer states that the venue is not responsible for any damage or theft.
  In the future, if you are ever uncomfortable in the spot you have been directed to due to the guests around you, please do not hesitate to reach out to one of the parking employees available so they may direct you to a different location based on availability.”
  
  I have attached the image of the disclaimer on the back of the parking pass.
  
  Since we do not have record of this incident and Blossom is not responsible for fire, theft, damage or loss as stated on the parking pass, we cannot grant the refund request.

• Initial Complaint

  09/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was supposed to be refunded for a concert. They said it would be within 30days. It has been over that and no one will help me from the company. I have emailed them 5 times. Tried to call only for it to ring and then get hung up on. I have also messaged them on ******** with nothing. I am owed almost $500 dollars for the tickets

  Business response

  10/06/2021

  Thank you for providing me with the order numbers for your ********************** tickets.

  I received word from our team that both orders (************ * ************) were refunded on 9/2/2021.

  Customer response

  10/06/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  08/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Last night, 7/31/2021, my family and I had tickets to see *********************** and *************************** at Blossom Music Center. The previous day, and early in the day on 7/31/2021, I had received emails from Blossom/Live Nation that it would be crowded and to leave early to arrive at the venue.So, we did. We left the house at 5:30PM for what is normally a 40 minute drive. Meanwhile, the traffic and parking were so mismanaged at Blossom that we sat in traffic for nearly 3 hours, an entire hour of which was in the venue itself. I had purchased Premium Parking - the line was a a dead standstill for that, and one of the few attendants said that it would be faster to park more than a mile away if we wanted to catch the concert. We did miss ***************************, who was the entire reason we bought tickets. The parking and traffic were horribly mismanaged at Blossom, and it has been this way for DECADES. I would like my tickets and my parking pass refunded by Blossom for their incompetence.

  Business response

  08/30/2021

  We would like to refund the tickets and parking pass for this event, due to the poor experience.  I would just need the following things from the customer to process the refund:

  1.      Order number for the purchase

  2.      Confirmation that the card used to make the purchase is still active

  Customer response

  09/05/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I will accept the refund for the concert and the parking tickets.

   

  The original order number is:  ************

  To note, I attached the receipt to the original complaint; the order number is there as well.  I have again attached it to this email message.

  The credit card that was used to purchase the tickets and parking pass is still active, and can be refunded to that card.

   

   

   

  Customer response

  09/20/2021

   I am rejecting this response because:
  
  The consumer has advised the BBB that they have not been issued a refund.

  Business response

  09/29/2021

  This order has been refunded. The customer should see the credit return to their card in 7-10 business days.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩