BBB Business Review

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BBB Accredited Business since 03/20/2009

Plumbing 911, Inc. (Headquarters)

Phone: (330) 408-5734Fax: (330) 721-7761View Additional Phone Numbers1393 Gardner Blvd, BarbertonOH 44203 Send email to Plumbing 911, Inc.View Additional Web Addresses

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Description

Plumbing 911 is a professional family owned and operated business, providing plumbing, drain and flood restoration services. We deliver prompt, same-day services for residential and commercial properties. Licensed, WRT Certified, Insured & bonded.

BBB Accreditation

A BBB Accredited Business since 03/20/2009

BBB has determined that Plumbing 911, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Plumbing 911, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 11 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

11 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues2
Problems with Product / Service9
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Plumbing 911, Inc.

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2 Customer Reviews

Additional Information

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BBB file opened: 03/03/2009Business started: 11/26/2008
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Commerce / Division of Industrial Compliance
http://www.com.ohio.gov/dico

BBB records show a license number of PL 36619 for this company, issued by Ohio Department of Commerce / Division of Industrial Compliance. Their web address is http://www.com.ohio.gov/dico.

Type: State Construction Lic.

Type of Entity

Corporation

Incorporated: November 2008, OH

Contact Information
Principal: Mr. Keith Miller (President)Customer Contact: Ms. Karen Miller (Co-Owner)
Business Category

Plumbers, Fire & Flood Emergency Service, Plumbing Drains & Sewer Cleaning

Products & Services

Sewer and Drain Cleaning, High-Pressure Drain Jetting, Video Drain Inspections, Sewer, Water and Gas Line Repairs & Replacements, Faucets & Sinks, Water Heaters, Sump Pumps, Frozen Line Issues, Garbage Disposals, Flood Restoration and Clean Up.

Hours of Operation
Mon: 07:00 AM to 07:00 AMTue: 07:00 AM to 07:00 AMWed: 07:00 AM to 07:00 AMThu: 07:00 AM to 07:00 AMFri: 07:00 AM to 07:00 AMSat: 07:00 AM to 07:00 AMSun: 07:00 AM to 07:00 AM
Refund and Exchange Policy

There is no refunds on service based transactions. Our company offers warranties on both products and services following agreed upon contracted terms.

Service Area

Servicing all Stark, Summit, Portage, Medina, Cuyahoga, Lake, Geauga Counties and Surrounding Communities


Customer Review Rating plus BBB Rating Summary

Plumbing 911, Inc. has received 4.70 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.