Business ProfileforOpticsFast
Current Alerts For This Business
BBB files indicate a pattern of complaints concerning billing, fulfillment and customer service practices of Optics Fast, Inc. Numerous consumers are telling BBB about their experience after contacting Optics Fast about repair of glasses or sunglasses. A number of consumers that receive the repaired items back from the company claim the glasses are either defective or no repair had been done. Some consumers reportedly still have not received their glasses back after several weeks have passed. Other consumers say they were sent a pre-paid mailing envelope by the company, and claim they are contacted to pay for the shipping costs even if they opted out of using the company's services. A large majority of the complaints mention the rudeness and unprofessional conduct of the customer service staff when trying to resolve the aforementioned issues. There are a significant number of complaints filed with BBB against Optics Fast that have gone unanswered or unresolved.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1204 Avenue U Suite 1053, Brooklyn, NY 11229-4107
- BBB File Opened:
- 8/17/2011
- Years in Business:
- 13
- Business Started:
- 7/20/2011
- Business Incorporated:
- 12/3/2010
- Type of Entity:
- Corporation
- Related Businesses
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
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