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Find a Location

Zenni Optical has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforZenni Optical

    Optical Equipment
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.11/5stars

    Average of 850 Customer Reviews

    Customer Complaints

    309 complaints closed in last 3 years

    105 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/26/2010

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Zenni offers prescription eyeglasses.

    Business Details

    Location of This Business
    Novato, CA 94949-6665
    BBB File Opened:
    12/16/2003
    Years in Business:
    21
    Business Started:
    4/19/2003
    Business Started Locally:
    4/19/2003
    Business Incorporated:
    1/3/2012
    Accredited Since:
    2/26/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 3005211969 for this business, issued by Food and Drug Administration. The expiration date of this license is 3/31/2025.

    These agencies may include:

    Food and Drug Administration

    10903 New Hampshire Ave

    Silver Spring MD 20993

    (888) 463-6332

    http://www.fda.gov

    Type of Entity:
    Corporation
    Number of Employees:
    1300
    Alternate Business Name
    • Zenni Optical, Inc.
    Hours of Operation

    Primary

    M:
    5:00 AM - 9:00 PM
    T:
    5:00 AM - 9:00 PM
    W:
    5:00 AM - 9:00 PM
    Th:
    5:00 AM - 9:00 PM
    F:
    5:00 AM - 9:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mx. Rachel Nkollo, Manager
    Additional Contact Information

    Fax Numbers

    • (415) 883-7020
      Primary Fax

    Email Addresses

    Customer Complaints

    309 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/26/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Eye glasses purchased 3/2024, wrong prescription received, which I admit was my error in inputting the prescription online. I resubmitted the prescription and emailed a copy of the prescription to customer service. The new order of glasses received are still incorrect. They will not refund my money and have stated I need to adjust the prescription to fit my needs, which I am not an ophthalmologist and have no idea what they are talking about. They have not sent me a return label or offered to make it right and stated they cannot refund store credit $119.70 which is from the initial order for which I paid with my credit card. I tried to call to speak to a person 4/26/24 @ 1:53PM and was on hold for 25 minutes at which point I gave up.
    Read More

    Customer Reviews

    850 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jennifer R

    4 stars

    05/16/2024

    Great glasses for a great price. I ordered two pairs in 2020 and was very happy. Got a new prescription this year (2024) and needed progressives. This time I ordered three pairs and I was very happy with shipping and quality. My one complaint is that if you need to adjust the glasses at all they don't have a video for how to adjust them. Maybe they can't in case people break them trying to adjust them, but their step by step is ridiculous. I found some videos and adjusted them on my own and they work.

    Local BBB

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