Customer ReviewsforSheely's Furniture & Appliance Co. Inc.

Purchased upwards of $8,000 in ******************** from this company just over a year ago when we moved to ****. I was sold on a protection warranty, which is bogus and absolutely worthless, and have had issues ever since. After 7-8 months one of my couches broke and has sagged in the middle. They promptly came out said they knew what the problem was and took my couch to be fixed for 2 weeks. Once returned the problem was not resolved. I contacted them again and they again sent someone out to look at it. He said that it was not the frame and that the cores were the problem in the cushions. I know that it was not the cores and that the couch had issues in itself. I spoke with the store manager who said to me, "Yeah I was a regional manager for ****** ******************** and I'm telling you right now that you won't get the couch exchanged." Great customer service..... All they did was buy themselves enough time to be out of the 1-year ******** coverage warranty so that they did not have to assist anymore. What a scam. Oh, and the projection warranty for staining, tearing, etc is an absolute joke. Another sales associate when I had called back while having issues told me, "Good luck. If you don't spill a bottle of wine on the couch and make sure you tell the 3rd party warranty company it happened within the last 30 days, it's not getting replaced." Seriously, go somewhere else so you do not have to deal with this company. I promise you will not regret it!

Purchased a couch for thousands of dollars, it was delivered defective. The customer service has been terrible and the staff is rude. They will not do absolutely anything to right this wrong & told me I am on short end of the stick. When asking to speak to a supervisor or manager I was blown off for weeks. Once I was given the name of one that person refused to return calls for over a week. I had to go in person to ask for assistance and was still treated disrespectfully. I am a professional person with high regards for others and am saddened at how little care this business has for its customers once they get their money for a product. Im left with a brand new defective couch, and an extended warranty that is useless but I purchased the sales lady promised would cover everything.

If I could give it zero stars I would. I bought a very expensive sectional sofa in 2017. Immediately it began to pill after about a month. Sheelys in **** came out and shaved it for me. Still pilled like a cheap sweater. Sheelys sent a cushion into ***** Brothers for a review. ***** Brothers did nothing. Over the last few months Ive gone back and forth with sheelys again. ***** Brothers replied that I should keep shaving my couch. Ive bought other upholstered and leather items without an issue. Just my husband and I use this couch. Beware if something goes wrong because they do not stand behind their products.

My previous sofa style was discontinued. The sales person told me I was in luck as that manufacturer has a design your own sofa and we can remake my old version. Best news ever since I was keeping my old love seat and wanted the same style. Waited 6 months and as soon as it was delivered I knew it was wrong. I specifically told the sales person that I wanted the skirt on the bottom so it would hide the 4 inch opening as I use under my sofa for storage and the skirt hides the junk. The custom sofa has no opening and basically runs an inch to the floor. I called the store and after the sales person was no help, I asked to speak with the manager. I was told that that is how they are made and they were not aware when they sold me the sofa. I was told that my case would be a learning example for their staff. I told the manager it was disappointing as I was incorrectly sold the idea of this with the impression that I was getting what I had. If I had known the truth, I would not have purchased it. They have offered no help or compensation for falsely selling me this sofa. I guess it is true buyer beware.

My issue is that my wife and I purchased furniture that cost approx. $5000.00, the furniture we chose was made from ****** House. We purchased this due to the headrest feature and how you can have it incline/recline along with the footrest reclining/inclining. On one of the couches the headrest never worked and both have an issue when reclining. We have had a tech come out to take a look and he stated parts needed to be ordered. That was almost a year ago, I understand the situation with covid and whatnot but the lack of communication (ZERO) unless of course I call is just not right. Today (1/11/2022) I called and was told they have been trying to get in touch with ****** House both via emails and phones calls however they (****** House) never respond. I'm not a customer of ****** House, I'********************* customer I stated. I was told we are sorry but we aren't getting any response from ****** House. EXTREMELY DISAPPOINTED in how this has been handled, doubtful I will return nor will I refer anyone else like I have done in the past. I would think that ******** would want to do something but instead I get "sorry, you'll have to wait".

Ordered furniture there back in March was told that it would be in in three months it is now six months still have not got my furniture every time I call it’s pushed out a month the other day they called and said that the furniture would not be in until October the sales person called the next day and said that we were given the wrong information that two pieces of the sectional was there and the other piece which was the loveseat portion would not be there until October with no explanation did not try to even make it right. Order cancelled