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          Find a Location

          Secret Compass Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Secret Compass Inc

              2649 E Mulberry Unit 25 Fort Collins, CO 80524

              BBB Accredited Business

            • Secret Compass Inc

              1318 Duff Dr Fort Collins, CO 80524-2786

              BBB Accredited Business

            Business ProfileSecret Compass Inc

            Online Retailer
            Multi Location Business
            BBB accredited business

            Contact Information

            2649 E Mulberry Unit 25

            Fort Collins, CO 80524

            Get Directions
            Visit Website
            Email this Business
            (970) 412-2322

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            5/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/12/2015

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Online retailer specializing in clothing, collectibles, fashion accessories, general merchandise, gifts, leather, men's clothing, variety and women's apparel.

            Products & Services

            collectibles, movies, style merchandise, sideshow, hot toys, Romain Jerome, Abby Shot

            Business Details

            This is a multi-location business.

            Find a Location

            Secret Compass Inc has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Secret Compass Inc

                2649 E Mulberry Unit 25 Fort Collins, CO 80524

                BBB Accredited Business

              • Secret Compass Inc

                1318 Duff Dr Fort Collins, CO 80524-2786

                BBB Accredited Business
              Location of This Business
              2649 E Mulberry Unit 25, Fort Collins, CO 80524
              Email this Business
              BBB File Opened:
              3/26/2013
              Years in Business:
              20
              Business Started:
              3/1/2004
              Business Incorporated:
              3/1/2004
              Accredited Since:
              1/12/2015
              Type of Entity:
              Limited Liability Company (LLC)
              Related Businesses
              Business Management
              • Mr. Shane Cooper, CEO
              Contact Information

              Principal

              • Mr. Shane Cooper, CEO

              Customer Contact

              • Mr. Shane Cooper, CEO
              Additional Contact Information

              Fax Numbers

              • (970) 484-2727
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/05/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Hello,On September 27th 2023 I was promised a refund from this vendor for three separate pre-orders because they were not able to get the items I had pre-ordered. I have attached a copy of the email conversation we had where I was promised the refunds, an email copy of the alleged refunds (that never happened), a screen capture of the orders and a screen capture of my recent credit card activity to show that no refund has been issued. (I am currently in the middle of statement period, so I can't create a PDF of my recent credit card activity but will happily do so when the billing period ends on October 15th, 2023.)I confirmed with my credit card company (via a phone call conversation) that no refunds have been issued from this vendor and have also opened a dispute on these charges as of today with CIBC **** (dispute # C-*******, C-*******, C-2290109).Thank you,****
              Read More
              Read 1 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jim K

              04/21/2023

              “I had an issue with my order and reached out to customer service for help. They went above and beyond to resolve my issue and made sure I was satisfied with the outcome. This kind of service is what sets great stores apart from good ones. I will definitely be a life-long customer because of their commitment to customer satisfaction.”

              Secret Compass Inc Response

              05/01/2023

              thanks for your patience Jim!
              Read 2 More Customer Reviews

              Local BBB

              BBB serving Northern Colorado and Wyoming

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