Business ProfileforBadger Basement Systems

On August 17th 2022 we had Badger Basement Systems out to our home to quote us on installing an egress window at our home. During the quote process the lid to our sump crock was removed to verify that there was drain tile coming into the home. We left on vacation shortly after this and came back to a flooded basement. The salesman when they put the lid back on to our crock blocked the float switch from being able to move, the sump never turned on during the worst storms the ******** area had seen all year. I reached out to the company requesting their insurance information on the 22nd of August and they told me they wanted to have ServiceMaster out instead to handle remediation. ServiceMaster came out and quoted $4402 to do the remediation. When I spoke with **** at Badger Basement Systems again they informed me that that was too much money and they offered at that point to split the cost with me. The work being proposed by Service Master was all pretty straight forward and as it had already been 24 hours we had already proceeded with the demo as everything we had read indicated that mold needs to be stopped asap. I asked if we could get a discount on the egress instead. At this point I was informed that they wanted to use insurance. It had now been a week. It took 3 weeks with their insurance company to finally tell me that Badger Basement Systems said they didn't do it. I am asking simply for Badger Basement Systems to honor their original offer and split the cost of fixing their salesman's mistake, however I have already moved forward with a different company for the egress install so at this point I would submit receipts for reimbursement. I have attached the email correspondence I had where they agreed to split cost and the quote from ServiceMaster