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Find a Location

IP Phone Warehouse has 1 locations, listed below.

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    Business ProfileforIP Phone Warehouse

    Telephone System Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 7/26/2013

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company is a telephone equipment and systems dealer.

    Products & Services

    IP phones , Video conferencing equipment , VoIP phone systems , Gateways , Analog Telephone Adapters (ATAs) , Headsets

    Business Details

    Location of This Business
    2325 Parklawn Dr Ste D, Waukesha, WI 53186-2937
    BBB File Opened:
    7/25/2007
    Years in Business:
    18
    Business Started:
    1/1/2006
    Business Started Locally:
    1/1/2006
    Business Incorporated:
    8/29/2006
    Accredited Since:
    7/26/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • EMarket Ventures, LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Business Management
    • Tyler T. Hrdlicka, Manager
    Contact Information

    Principal

    • Tyler T. Hrdlicka, Manager
    • Tom N. Dooley, Owner

    Customer Contact

    • Tyler T. Hrdlicka, Manager
    • Tom N. Dooley, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Patti S

    1 star

    04/25/2022

    IP Phone Warehouse is an absolutely awful company to work with. The Headset I purchased is defective and they are no help at all. I was first told to contact the manufacturer in China. I did that and didn't get a response. Finally fed up, I asked for my money back and IP Phone Warehouse won't do that either. Now have to enter another RMA form for replacement. Of course IP Phone Warehouse will decide if it is defective, and I have to pay shipping. Will not let you speak to a manager or someone who is willing to provide service to a customer. Extremely disappointed in this Wisconsin company.


    IP Phone Warehouse Response

    04/26/2022

    Hi *****, Were sorry to hear that youre having trouble with your headset. As part of the process to get you a warranty replacement under the manufacturer warranty, the manufacturer requires that a support ticket be opened with them to trouble shoot the device to verify that it is indeed defective. This process is in place as a benefit to customers because in some cases through the trouble shooting process, the issue can be corrected without having to go through the return process. We are very surprised to hear that you had an issue getting a hold of the manufacturer. Although they are located in ***** and are in a different time zone, which may delay their response time slightly, they are overall extremely responsive and respond to all warranty/ support tickets. (This is the first time weve heard that someone did not receive a response from them after opening a support ticket.) If you continue to have an issue with getting in touch with them let us know and well reach out to them for further assistance. As mentioned by our customer service representative, headsets are unfortunately not returnable for credit as stated in our return policy. This has become an industry standard for headsets because they are a warble device that cannot be resold once opened and used. However, like our customer service representative mentioned, we are more than happy to assist in getting a warranty replacement once the headset is deemed defective by the manufacturer. Best, **************** Team **********************

    Local BBB

    BBB Serving Wisconsin

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