Business ProfileforWest Bend Fence/A-1 Pools, Inc.

Purchased a spa fall 21. It had a leak and was replaced March 22. Ive spent excess $ on water, hoses, and chemicals with zero compensation. I say the new spa leaks as well. Its losing as much water as before yet Im being told its evaporation or its not leaking because they cant see water inside or under unit. They placed tape inside. I asked if anyone was going to come out to see it before I filled it as it was showing the jets it was so low in a months time. Nobody is responding to this issue. Nobody cares. They say the chances of second spa leaking is slim? Yet they cant explain where all the spa water is going or why I have such great water loss. This warranty started over with the replacement spa, I was told, but nobody has called me back, including owner who repeatedly said he would. Im just fed up with calling, filling, adding extra chemicals. My salesman **** has left, and he was the only one who ever called me back. They should know exactly who I am, theyve been here enough. The replacement was placed off the cement slab, had to be emptied and refilled, on my dime as well. There was a waterfall leak found and sup replaced, which did nothing to stop the water loss. If you want or need receipts Ill find them. Disappointing for spending $8000. I could and should have taken my business elsewhere to be treated like this.