Business ProfileforRuss Darrow Group, Inc.

Purchased a 2018 Mazda 5 along with the extended warranty for $2250. The car was just serviced for an oil change last month. Not long after getting the oil changed there was the smell of something burning. I was told it was a cylinder head with a massive leak which made me question how did it become massive when it was just serviced. I knew that I had purchased a warranty, initially they were confident it would be covered but after speaking with ****** warranty, it was said it wasn't covered. I also spoke with ****** who told me to take it up with the car lot. I have all the paperwork with stars by certain things including Power Train as if it is covered. I had initially approved the repair, I was going to cancel but after speaking with finance department I was assured issue would be covered. That person told me he is sure it is covered under the warranty by the car lot and not ****** and service department was looking at wrong info. He never called back and said otherwise. I get the call the following week that my car is ready with a price tag of nearly $5000. I explained to service that I was told it was covered and to speak with finance department because he was to speak with service and provide documents of purchased warranty. Finance person called me back and tried to clean up what he initially told me. I am ****** that I was not contacted as soon as he knew something other than what he told me. I feel this was very bad customer service and I am very disappointed.