Customer ReviewsforLake Chevrolet, Inc.

I should I seen the red flag before I purchased this SUV from this dealership.Well June 2024 I purchased a $60,000 Chevy Tahoe Z71.I noticed there was really a bad smell in the vehicle .The smell was coming from the driver as well as the passenger floor was soaked with water . Tried bringing it up to the sales person Justin ****** attention and he was so unconcerned . Well I was told that they would treat it to remove the smell.But ,the problem still wasn't repaired/fixed.I have been back to the service department 4 times now for the same problem. First I was told that it was wet because the carpet was shampoo. Then I was told that it was the antenna and that was suppose to have been replaced.The next time I went I was told it was the sunroof.Even after supposedly fixing the sunroof the floor inside still got soaked again .Went back AGAIN and was told it was the sunroof for the second time after they said it was fixed again for the second time. The vehicle still smells like mildew .I can't have my children's inhaling that smell.Don't know if it would case respiratory problems for them later if they inhale it to much.This was purchased as a family vehicle . Can you believe that Adam didn't even shake my hand .Where is the integrity & professionalism ? How rude was that .I should be the one that was or is upset after purchasing a SUV for that much So I suggest you save your time , money and the headache.THESE GUYS ARE LIARS.!!!!!!! After they have completed the sale you are nothing to them . As consumer we need to start speaking up on money hungry businesses and holding them accountable .Or things will never change

I think they NEED TO GET RID OF SERVICE MANAGER ! He has the WORST Customer Relations that I have ever had with any Dealership in my 53 years ! Secondly , I took my vehicle to Lake Chevrolet because Ive had issues with my emissions ! Service took vehicle into the Tech. & I went to customers lounge . 10 minutes later service writer came back , and told us they needed to order parts , our vehicle wouldnt be ready until next day . I got back the next day , and asked if the emissions will pass now ! Service writer tells me they didnt do anything with engine . He told me they replaced actuators for Heat system . I was upset with the actions of Service , and I went to another Mechanic to find out if he could help me with Emissions ! He hooked up an Electrical Device , and mechanic told me the computer had been wiped clean of any CODES for the monitors that read the Emissions !I have no idea what to do , and how to pass Emissions to renew license plate stickers . I WILL NOT take back to Lake

I took my vehicle in for an estimate on 3/28, was told the soonest they could work on my vehicle was 4/12. I was told it was a one to two week repair. Brought in vehicle on the 12th. When I checked in on the 20th, I was told they hadnt even started to work on my vehicle until the 17th. They were backed up and very busy....So with this delay, now it will be two to three weeks. Checked back on the 27th, and was told would be ready no later than 5/2. Called on 5/4, and told still working on final item, and hopefully by 5/6. It was eventually delivered back to my on the 5th.Just very poor customer service in not being honest about the time for repairs, and delivery dates. This could all have been avoided by being honest about the dates upfront, and actually starting to work on my car on my appt date.

I am not surprised that most of these reviews involve Nick in the service department. Because that is why I am here. I am a customer of Lake Ford, where I was always treated well. I bought a 2020 Ford Fusion in September and Alec was wonderful. This past week, I opened my trunk and the trunk shattered the back windshield. I was completely flabbergasted that this could happen. Since I just bought the car and bought extended coverage I decided to call the dealership. The number I called and prompts I followed took me to Nick. I had no idea I was actually talking to Nick from Chevrolet and not Nick from Ford. He asked for my phone number and I told him what was happening. He said, no problem, you are covered, call this number and get the vehicle towed here and that he was there until 5:30-I asked about a loaner vehicle and he said of course I could use one. I thought to myself, great! Everything will be taken care of, I am grateful I called! Fast forward, I Uber to Lake Ford and immediately they are confused-I told them I didn't make up my conversation and I re-called the number I called and it rang at Lake Ford. The service people discovered that I had been talking to Nick from Chevrolet. They had no idea why I was there and things were confusing. I asked for a loaner vehicle while my car was being towed. They didn't have any at Lake Ford, so they shuttled me to Lake Chevy. Immediately, I encountered the worst customer service experience in my 32 years on this planet. Nick approached me, arms crossed, and told me that he didn't appreciate me lying to Lake Ford that I said everything was covered. I was flabbergasted that this was the same person. He was cruel, defensive, and lying himself about our phone encounter. I was so taken aback that he was being so mean that I confronted him about his defensiveness. He just kept calling me a liar and that he had no idea what comprehensive was or who I was. I told him, you looked me up and checked? If you are confused you need to have better policies. That infuriated him even more. He told me that we could pull up our conversation and listen it together. I said, okay, if that's what needs to happen. He said, it will take IT a half an hour. I said okay, that's fine since I didn't make up any of our conversation. Then, he was even more angry if that is even possible and he actually had the gall to bet on his CHILD's LIFE that he was right and I was wrong. I was incredibly disgusted and told him, that was a very sad thing to bet. Then, out of spite, he told me he was not going to let me use the loaner car. I then said, I don't want your loaner car anyway and I proceeded to walk out, sit on the curb in freezing weather, while 6-7 service men watched from inside. Todd R******, do yourself and your business a favor and move him far far away from any customer interaction.

Wow! What a horrible experience!!!! Worst customer service I’ve ever had. Nick H***** in the service department is one of the most pompous and arrogant people on the planet! One thing he is great at is being condescending and lying. After buying 5 trucks from this location I can honestly say never again. I hope that anyone reading this thinks twice about buying from here or having their car serviced here. Unless of course you’d like to be treated like garbage and you also like dealing with smug people.