Customer ReviewsforAlphorn Ford-Lincoln-Mercury

The salesman was nice but everything else was terrible, especially their service department. My Wife recently purchased a vehicle from them, and it has been a giant pain. One of the tires had a large gouge in the sidewall that never should have passed their safety inspection, makes me concerned at what other safety issues were overlooked or ignored. They did replace that tire at no cost but she had to drive it for over a week on the unsafe tire, thankfully it did not blow out in the meantime. The vehicle was also filthy inside when she looked at it but the Salesman promised they would detail it for her before she took it home, they did an aweful job. I found garbage and kids toys shoved under all of the seats, there was dried soda between all the back seats and just general filth through out the entire car. They offered to re-detail it when they repaced the tire, it looked no better than the first time they attempted to detail it! The car was just as filthy inside as when she dropped it off, they put ZERO effort into cleaning it...again. The battery was also so corroded that it went bad within two weeks, had to drop $130 to replace it on a car we just bought. That also should have never passed their inspections!

******,Thank you for your response and feedback. We are sorry that you were disappointed with the service you received. At Alphorn Ford we strive to provide top-notch customer service and provide a great experience for all our customers. Please know that we will be addressing this with our team and do better in the future. If we can assist anyway further please contact one of our managers at ************.