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          Find a Location

          Trek Bicycle Corporation has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileTrek Bicycle Corporation

            Wholesale Bikes
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:
            Trek Bicycle Corporation is headquartered in Waterloo, Wisconsin.

            Contact Information

            801 W Madison St

            Waterloo, WI 53594-1379

            Get Directions
            Visit Website
            (920) 478-2191

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Trek bicycle manufacturing

            Products & Services

            Bicycle manufacturing

            Business Details

            This is a multi-location business.

            Find a Location

            Trek Bicycle Corporation has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              801 W Madison St, Waterloo, WI 53594-1379
              BBB File Opened:
              3/10/1986
              Years in Business:
              48
              Business Started:
              1/1/1976
              Business Started Locally:
              1/1/1976
              Business Incorporated:
              1/14/1976
              Type of Entity:
              Corporation
              Alternate Business Name
              • Madison Bicycle
              Business Management
              • Mr. Robert B. Burns, Vice President
              • Mr. John Burke, President
              • Ms. Missy Ebbens, Inside Sales Manager
              • Mr. Jason Schumacher, Customer Service Manager
              Contact Information

              Principal

              • Mr. Robert B. Burns, Vice President
              • Mr. John Burke, President

              Customer Contact

              • Mr. Jason Schumacher, Customer Service Manager
              Additional Contact Information

              Fax Numbers

              • (920) 478-5576
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              17 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/11/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Trek Bicycle ********** ************************************************************************** Phone: ************** Time of service Feb - Mar 2024 Cost: $227.30 Repair took almost a month to complete (two tires and two tubes, replace front and rear brake pads). The tech also stated they would replace a frayed brake cable to ensure the bike was safe for our son. The frayed brake cable is still on the bike. Brakes did not operate correctly upon arriving home and required adjustment.Requested overall safety evaluation and list of recommended repairs/maintenance. Was not performed Additionally, the shop broke the Shimano shift lever on the right side of the handle bars. The bike is not currently safe or functional.My family and I expected better service from Trek based upon reputation and the price. I will not return to Trek, nor will I recommend the location for sales or service.Awful experience and a disappointed child. Photos available upon request
              Read More
              Read 16 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              BB

              09/13/2021

              I recently purchased a Bontrager BackRack Disc MIK Bike Rack. The item was brand new but missing 2 screws. I contacted Trek, expecting a simple solution: mail me 2 more screws. But Trek refused. Instead, the Trek customer service guy suggested that I go buy some screws on Amazon. Really? Because after I buy an item, I love paying extra for missing parts. Alternatively, he suggested that I go to my local trek dealer (which has extremely limited hours) to file a warranty claim. He wouldn't even let me file the warranty claim with trek directly. Trek would rather that I waste my time going to my local store to file a warranty claim that will take who knows how long to resolve. All of this for 2 screws! I'm incredibly disappointed that they were not willing to stand behind their product and work with a customer to reach an easy solution.


              Read 1 More Customer Review

              Local BBB

              BBB Serving Wisconsin

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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