Business ProfileforMadison Liquidators

We placed and paid for an order of several items and were then told the major component was back-ordered. We were asked, What do you want to do with the available items? We emailed: Cancel all. Got the response, Oh, we already shipped the chair. Then were told the shipping of that one item would be basically at 100% cost. This is a scam which this company repeats with many customers, according to their negative reviews. They claim you need to be charged for a lift truck. No lift truck was used to deliver the item. We have camera evidence that the delivery person hand-carried the item and literally dropped it at our front gate one foot from a public sidewalk. He did not use a forklift or a trolley or a hand cart nothing all of which we apparently paid for.Also paperwork all over the damaged box said we were to examine the contents and sign a release with the driver. But he dropped the box and ran. We signed nothing. Even though the paperwork on the box says we could asked for an inspection report within 7 days, we called immediately requesting the inspection but were denied that by the carrier, Globaltranz and their representative, T. B., who told us Madison Liquidators (ML) told them it was a drop ship without inspection needed or required. Untrue, according to paperwork on the box itself. When we appealed to ML to make this right, they said we had to pay to have the chair shipped back. PLUS a restocking fee. They offered no other remedy.We have complained to our credit card company and are protesting the onerous shipping charge and the inability to have inspected and refused the item because of damage.

To clarify, you placed an order for a L shaped desk and an office chair. These are separate items listed on our site and from Different manufacturers, so they ship separately. Additionally, the chair is not proprietary to the desk, so it was not held and shipped. We sent you an email notifying you that the items were on backorder and offering an in stock alterative. You chose instead to cancel the desk 3 days later, which is no problem at all, but when you asked to cancel the desk, the chair had already been shipped. You had indicated you did not have a 53" loading dock during check out, so it was set with a truck that had a Lift Gate included. Inside delivery was an option at checkout, but not something you chose, so the driver would not bring this into your home. We have a "Freight Receiving" page on our site which you can access anytime which go over this kind of delivery and what to expect. We also sent you links to this page on your payment confirmation screen, sales receipt, in an individual email 3 days after refusing you review this page prior to delivery, and again in your email with the tracking information. I'm sorry you're unhappy with the cost of shipping. We did also provide you the freight receipt showing exactly what we paid to get this item to you. When we ship items form multiple manufacturers, our shipping estimates can sometimes not cover the full cost of shipping. We do not typically reach out and ask our clients to pay more, but instead take on this additional cost as part of doing business. If you have video footage showing the carrier hand carrying the item to your door, please send it to us! We can provide this to the carrier and get the lift gate service charges removed and refunded to you. The carrier reached out to us after delivery saying you called them to have them come pick it up because it was too heavy for you to bring into your own home. As far as the inspection goes, the carrier made note on the Delivery receipt which says Delivered to wife. No signature due to safety. Im not sure what youre referring to in regard to the inspection. It is the responsibility of the consignee (receiving party) to inspect the freight and report any damage within the allotted timeframe. The carrier will not do this for you. We've also welcomed you to send it back to us to process as a return. This option is still open. In addition to that, we are working with your credit card company where you filed a chargeback claiming to have not receiving the item in the first place. Again, youre welcome to send this item back in accordance to our return policy.