Customer ReviewsforThe Jewelry Center

My initial experience with this business was extremely disappointing. The saleswoman I encountered during my visit was not only rude but displayed clear prejudice, seemingly due to my race and appearance. Despite being a paying customer, she treated me with disdain every time I visited. Despite this treatment, I still placed an order for a tie pin. I offered to pay in cash upon ordering, and she told me No. When I went to pick it up and pay, I was informed that my order was not available and that I shouldve paid before - which contradicts what I was told. Both the saleswoman and the manager were unapologetic and continued to give me attitude. When I expressed my dissatisfaction to the manager, he not only dismissed my concerns but laughed in my face, refusing to provide me with my item or even accept my business. This level of disrespect and discrimination is unacceptable, and I will not be returning to this establishment.

****** ordered a tie pin from ********************** in October of 2023. Our sales specialist didn't ask for any money down with the order because she took ****** at his word and trusted that he would come back to pick it up in a timely manor. The sales associate that special ordered this for him with no money down in October helped him on Saturday, Feb 24th 2024 also, she mentioned that she called three separate times over the the 4 months from when we ordered the pin for him. All 3 separate times when she called, ****** said he would be in to pick it up and never came in. After the 3rd no show over 4 months we sent the merchandise back to our vendor for credit. ****** wanted us to reorder again but we passed on the business. The comments on race/discrimination in our store are absolutely false and ridiculous to even insinuate. We tried doing business with ****** but you decide what you would do in our position when he didn't show up 3 times over a 4 month period to pick up his order. Thank you!

My husband took his Victorinox Swiss Army watch in for a new battery on Saturday August 19, 2023. He always replaces the battery before it stops working so he's always got a working watch. The woman who was at the counter took his watch to replace the battery and said it would be about a half hour. My husband returned in a half hour and she told my husband the watch doesn't work. He told her it was working fine when he took it off his wrist and handed it to her. He said, "What did you do to it?" She asked him if it was working when he brought it in and he told her yes, it was working he was wearing it. She went to the "jeweler" with the watch, a half hour later the jeweler came out and told my husband "it doesn't work". My husband asked, "What did you do to it?" The jeweler offered my husband a different watch. My husband refused. The jeweler offered to "fix the watch" to which my husband told him, not after your clerk broke it already. He took the watch to another jewelry store; watch repairer who took it apart and told my husband the clips holding the battery in were pushed into the coil and the coil and internal mechanism needs to be replaced. So wanting a new battery is going to cost us $95.00 plus tax.

**************** stopped at our store with 3 watches for battery replacements and we had 4 customers waiting before him so we didn't have time to do the watches while he waited like we normally do. When he stopped back 30 minutes later only 2 of the 3 watches were working after old batteries were replaced, and he said that one was running before he dropped them off for repair. When the manager was free he looked over the watch and offered to repair the watch for free and gave **************** his other 2 watch repairs for free. **************** said he didn't want us to repair the watch and left with all 3 watches.