Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Ethoplex, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ethoplex, LLC

      N115W19150 Edison Dr Germantown, WI 53022

    • Ethoplex, LLC

      N115W19150 Edison Dr Germantown, WI 53022

    Business ProfileforEthoplex, LLC

    Internet Providers
    Multi Location Business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Ethoplex delivers carrier-grade Residential Internet and Business Dedicated Internet Access, Metro Ethernet, and Cloud Connectivity to Government, Education, Healthcare, and Enterprise organizations. Our state-of-the-art network delivers the fastest and most reliable connections available in the Midwest. Ethoplex owns and operates its entire distribution network and as such offers 100% diversity from traditional carriers. Our customers enjoy faster installation, greater contractual flexibility, aggressive pricing and an excellent SLA.

    Products & Services

    Business Internet, Dedicated Internet, Metro Ethernet (Layer 2), Data Center Rack Space

    Business Details

    This is a multi-location business.

    Find a Location

    Ethoplex, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ethoplex, LLC

        N115W19150 Edison Dr Germantown, WI 53022

      • Ethoplex, LLC

        N115W19150 Edison Dr Germantown, WI 53022

      Location of This Business
      N115W19150 Edison Dr, Germantown, WI 53022
      BBB File Opened:
      6/29/2012
      Years in Business:
      19
      Business Started:
      7/26/2004
      Business Started Locally:
      7/26/2004
      Business Incorporated:
      7/26/2004
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • John Keefe, Manager
      Contact Information

      Principal

      • John Keefe, Manager

      Customer Contact

      • John Keefe, Manager
      Additional Contact Information

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/24/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      5/22/21 - 5/24/21 Contacted support after 2 days of slow service (1.34/1.03 average). 9:21 PM Ethoplex said tier 2 techs were working on the problem. He instructed me to unplug our router, then said we were disconnected; now no internet. I explained that I was at work and asked if the problem would be resolved, he said they were working on it. 11:27 PM Still with no internet, I called Ethoplex for an update. The same tech told me the tier 2 techs were delayed because they didn’t have access to the property, but they were actively there working on it. 1:58 AM Still with no internet, I called Ethoplex for an update. A different tech told me NOBODY WAS WORKING ON THE TOWERS AND AN ADMIN WOULD NOT WORK ON THE PROBLEM UNTIL 8:00AM. Adding insult to injury, he said linemen don’t climb towers at night for our “level of service” meaning small businesses are not important enough to fix the problem! NO CUSTOMER SHOULD TOLERATE BEING LIED TO! BIG OR SMALL, ALL CUSTOMERS SHOULD BE VALUED!
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nicole M

      5 stars

      10/27/2022

      I work from home and after my ATT DSL internet went down, Ethoplex was able to get me back up and working quickly. Great speed even with multiple devices connected to Wifi. If you live in a rural area with limited internet options, I highly recommend.

      Ethoplex, LLC Response

      10/31/2022

      Hi ******! What an awesome review! Thank you so much for being an amazing customer, we appreciate you! :) -*******

      Local BBB

      BBB Serving Wisconsin

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.