87 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Rachel N
1 star08/28/2024
Terrible customer service. This company is the FSA provider for state of La group benefits. I’m asked to provide receipts on every single transaction, regardless of whether it was a doctors office or pharmacy. Recurring prescription drugs still require a receipt. The problem is the receipt is almost always insufficient and I am forced to request a special receipt from the doctor or pharmacy to meet the needs of TASC’s online verification. My FSA account is suspended because I cannot provide this information according to their timeline. My money is constantly tied up because they do not honor claims they purport to cover. Every day is a new issue and customer service is not helpful. I’m at a loss on what more i can possibly do to make this process remotely easier.TASC Response
08/29/2024
****** - Apologies for the experience you've had with claim verification. I have asked a customer advocate to reach out to you and assist with any further claim documentation needed and support your claim submission. Thank you.Review from Denise T
1 star08/04/2024
TASC is the worst. We don’t have a choice but to use them if we want to try to save money on medical and childcare expenses, and these days every penny counts. But one month they will approve a claim for eligible expenses and the next they will deny one for the same very eligible expenses. They make you jump through hoops just to get reimbursed. Right now I’m just trying to get reimbursed for some Children’s Motrin, Children’s Pepto, and band-aids. My son was sick and throwing up, so I restocked the Motrin and got some Pepto and bandaids, with tax everything came to over $53, I provided the receipt but they don’t want to reimburse me.TASC Response
08/05/2024
Your plan is set up to allow expenses under $50 to be automatically verified and paid. Claims over $50 are reviewed prior to disbursement. The documentation provided was insufficient to allow the claim. A customer advocate will reach out to you via phone and/or email to explain in further detail.Review from Shawna A
1 star07/11/2024
Avoid TASC! They have questionable business practices. I have an account and placed a request for payment for a bill I incurred. A check was sent out, but the company never received it. According to TASC, the check was cashed by *** **** ** ******** ********) without it being endorsed. I have been dealing with this issue for over a month now and still no resolution. Due to TASC not following through my credit has a blemish as the bill has now been sent to collection! I was told today after already waiting a month to wait even longer! Several supervisors and no one sent it to finance. Then I was told, the financing department does not accept calls and will get to it at their leisure if there is a need to follow through. OH NO!!! Wrong answer! My patience has run out! POOR BUISNESS and the Government should know how awful they are handling FSA accounts!TASC Response
07/12/2024
Hello - I am sorry to hear of the experience you've had with this provider disbursement check. The check is under review with our bank to determine where it was deposited. I am the Problem Resolution Manager, I have submitted this to my team to have a Specialist reach out to you directly to open a communication channel. They will keep you up to date on the status, and assist you with resolution between the banks, the provider, and yourself. Please look for their communication in the next 2-3 business days.Review from Andrea S
1 star07/01/2024
My company WAS a previous customer for COBRA administration. In late November, 2023, TASC did an "Upgrade" to their website. Since then the service has been non-existent. Since COBRA is a federally mandated program with firm notification deadlines, I was forced to cancel service in January and contract with someone else. They denied ever receiving the submission for one of my employees, then followed up to tell me that I was late submitting a form for that same employee, when that original form was the only way they would have gotten that employee's name! I have informed them monthly since January that we have cancelled their service, yet continue to receive invoices. I can only speculate that they are using their accounts receivable for collateral with their banks and the amount of bad receivables would jeopardize their financial status, so they keep listing us (and others) as customers. I asked for a refund of the 4 months of unused (prepaid) services and crickets......TASC Response
07/02/2024
We were unable to locate your account with the information provided. A Resolution Specialist will be reaching out to your email address to confirm the information and provide assistance.Review from Tamica J
5 stars06/27/2024
I was very thankful that I spoke to Kaylee. She was very sweet, knowledge, helpful and a pleasure to work with. She was able to quickly assist with all of my questions and resolved my issue. She is am important part of the team!TASC Response
06/28/2024
We are glad that ****** was able to assist you. Thank you for taking the time to send this review.Review from Jason B
1 star06/12/2024
Company fails to process FSA claims. Don't waste your money if you're employer offers an HSA/FSA plan.TASC Response
06/18/2024
We will have a Customer Advocate reach out to in the next 24 to ******************************************************************************** your account. Thank you.Review from janet l
1 star06/06/2024
As a CPA and former provider of Sec125 plans, TASC is the worst business I have dealt with. They are in violation of contractual obligations, our plan documents, and consistently overpay our terminated employees illegally, then hold out our funds for the TASC error. The errors they create and wrong reports are unending and they bounce you around from rep to rep and work order to work order without resolution. They won't refund us our admin fees for their defaults of service. They won't return the funds they illegally took from our account when they wrongly overpaid terminated employees. The issues and problems have gone on for years.TASC Response
06/12/2024
Apologies that your experience has not been up to yours and our expectation. A Resolution Specialist has been assigned to your account to support with resolution for your satisfaction. If you are not receiving service from the Specialist, their Manager's name and contact information is included. Please reach out to them to advise.Review from Katherine M
1 star05/09/2024
One star is too generous. I submitted a health care bill in September from my kids' pediatrician following a visit that they had. I received an email asking that I submit back up documentation, which I then uploaded. A few months later, they asked for documentation for that bill, so I uploaded documentation again. And again, they asked for documentation for that bill, so I uploaded the documentation. Apparently one of the dates of service on the bill preceded the plan year for the FSA (despite the fact that I did have an FSA during the previous year as well). But at no point did they say what was deficient about the claim, just asked for documentation. They then terminated card access to my FSA with NO NOTICE TO ME. ZERO NOTICE. No email. No call. However, because they disburse reimbursements to the card itself, I didn't even realize the card was deactivated, so continued to swipe at health care providers for MONTHS before I realized they weren't going through to my FSA but actually COMING OUT OF REIMBURSEMENTS TO ME. I now have 38 FSA claims that were paid out of my reimbursements rather than my FSA, totaling nearly $2,000. I've contacted TASC and they refuse to recategorize the transactions, despite them being properly submitted, despite me having no notice they weren't accepted. The only option they've given is for me to track down receipts for all 38 transactions and resubmit each manually. This is INSANE. This is very clearly deceptive and a foreseeable issue. Their lack of willingness to work with a customer to address it is abhorrent when it was caused by their failure to provide ANY notice that they were cancelling the card (or of what was deficient about the initial claim). Resubmitting 38 claims will take many, many hours of my life, easily outweighing the savings from using an FSA. I have filed complaints with BBB, the state attorney general, and strongly advised my HR to never use them again. If this isn't illegal, it certainly should be.TASC Response
05/13/2024
Hello ********* - A Specialist will be reviewing your claim history and reaching out to advise and assist with necessary claim corrections. Look for their outreach in 48 hours.Review from Scott J
1 star04/29/2024
My daycare provider invoices have not changed but for some reason, TASC has repeatedly declined my March reimbursement request despite giving them what the support person said was missing. Truly feels like I’m being scammed out of my money. Definitely not a job”benefit”. Please, let people have their money and/or hire support personnel who actually care.TASC Response
05/07/2024
Hello ****************. Apologies for the experience you had. I show your most recent request was disbursed on May 1st and the funds were then immediately transferred to the account you entered online for disbursements. I trust this resolves the issue for you. Please call customer care with any future questions or concerns, thank you.Review from Benjamin H
1 star04/09/2024
I work for the state and since January 2024 TASC is holding my dependent care money i've already submitted paperwork for. Increasing wait times, no response to customer inquiries, Declined when I submitted a new request for reimbursement but they just declined it and dont' respond. I don't know what happened in January but they have been horrible this year and are essentially stealing my money as they earn interest off it while I can't access it despite it being due to me.TASC Response
04/15/2024
************** benefits are available for disbursement as they are contributed throughout the year. The entirety of your 2024 dependent care benefit contributions to date have been disbursed to you as of 4/10/2024. If you are able to login to your account online, you will see that your current ************** benefit balance is $0, since the claim you submitted March 22nd has been partially paid with the contributions you've made to date. The remaining claim amount will disburse once your next contribution is made available. Your ************** benefit is working as expected. If you are unable to login, please contact customer care for assistance.
Customer Review Rating
Average of 87 Customer Reviews
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