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Find a Location

We Energies has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • We Energies

      231 W Michigan St Milwaukee, WI 53203-2918

      BBB Accredited Business
    • We Energies

      PO Box 2046 Milwaukee, WI 53201-2046

      BBB Accredited Business
    • We Energies

      333 W Everett St Ste A154 Milwaukee, WI 53290-0002

      BBB Accredited Business
    • We Energies

      W237N1500 Busse Rd Waukesha, WI 53188-1124

      BBB Accredited Business
    • We Energies

      700 W Sunset Rd Port Washington, WI 53074-2150

      BBB Accredited Business

    Business ProfileforWe Energies

    Electric Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 46 Customer Reviews

    Customer Complaints

    126 complaints closed in last 3 years

    40 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/1939

    Years in Business: 128

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We Energies, located in Milwaukee, WI, is a utility featuring gas, electric, and steam.

    Business Details

    This is a multi-location business.

    Find a Location

    We Energies has 27 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • We Energies

        231 W Michigan St Milwaukee, WI 53203-2918

        BBB Accredited Business
      • We Energies

        PO Box 2046 Milwaukee, WI 53201-2046

        BBB Accredited Business
      • We Energies

        333 W Everett St Ste A154 Milwaukee, WI 53290-0002

        BBB Accredited Business
      • We Energies

        W237N1500 Busse Rd Waukesha, WI 53188-1124

        BBB Accredited Business
      • We Energies

        700 W Sunset Rd Port Washington, WI 53074-2150

        BBB Accredited Business
      Location of This Business
      231 W Michigan St, Milwaukee, WI 53203-2918
      BBB File Opened:
      5/14/1990
      Years in Business:
      128
      Business Started:
      1/1/1896
      Business Started Locally:
      1/1/1896
      Business Incorporated:
      6/26/1981
      Accredited Since:
      10/1/1939
      Type of Entity:
      Corporation
      Alternate Business Name
      • WEC Energy Group Inc.
      Business Management
      • Gale Klappa, Chairman/CEO
      • John A. Zaganczyk, Vice President of Customer Service
      • Gail Darnell, Customer Care Supervisor
      • Amy Jahns, Communications Specialist
      • Kelly Stoop, Senior Communications Specialist
      • Candace Florence, Director of Customer Care
      Contact Information

      Principal

      • Gale Klappa, Chairman/CEO
      • Amy Jahns, Communications Specialist
      • Kelly Stoop, Senior Communications Specialist

      Customer Contact

      • Gale Klappa, Chairman/CEO
      • John A. Zaganczyk, Vice President of Customer Service
      • Gail Darnell, Customer Care Supervisor
      • Amy Jahns, Communications Specialist
      • Candace Florence, Director of Customer Care
      Additional Contact Information

      Fax Numbers

      • (262) 574-6348
        Primary Fax

      Phone Numbers

      Customer Complaints

      126 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/19/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      To WE Energies: Attached you will find a letter I received from WE Energies stating that I owe additional money for electric service due to the negligence of the subcontractor in mis-assigning the meter to the wrong address in this new construction. I was the first person to live in the unit as was everyone in the building during my time there. As you know, a third party cannot be held responsible for the negligence of the builder or subcontractor. Additionally, the subcontractor is required to provide a certification before WE Energies accepted the service of this building stating that the work performed met the legal requirements of performance which includes *****************. If any mis-assignment of meters was found by WE Energies they would have been obligated to notify the building builder/owner/manager that is one and the same and who ultimately has responsibility for your claim. Apparently, that was not done.I have contacted the owner, builder and subcontractor for this project to make them accountable for this issue. Attached you find their response which, in summary, states WE Energies had made the mistake on their end.Clearly, We Energies or, the builder/subcontractor are wrong. Therefore, I require documentation of WE Energies claim that there was mis-billing with specifics as to how this was determined, how it was dealt with and why the owner/builder/manager was not notified of an issue with the mis-assignment of meters by their subcontractor. Undoubtedly there are more units mis-assigned.Additionally, I would like the number of any/all meter(s) assigned to unit 223, located at *********************************************************************, as well as a copy of all Meter Test Records to date for the meter(s) serving that unit.Additionally, I note on page two of We Energies October 27, 2023 letter to me that I was billed for a period of April 26 to May 31. I would like to know on what date the service for this unit was discontinued under my name.
      Read More

      Customer Reviews

      46 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jason S

      1 star

      05/07/2024

      Good Morning, I just got off the phone trying to set up a payment arrangement due to me being in the hospital with blood issues. I tried to explain that I just got out a couple of weeks ago, and I'm trying to get caught back up. My deadline for payment is on or before 5/9. I get paid on the 10th. 24 HOURS. The customer service rep would not help with moving the date, or lowering down payment. The bottom line is, I see you on fox 6 every year about disconnection issues, stating please just call us, we will help. Not so much!!! Very disappointing!!!

      We Energies Response

      05/09/2024

      At We Energies it is our goal to keep service on for all of our customers. With that in mind, we have reached out to this customer to provide additional options to establish a deferred payment arrangement on his past due balance.

      Local BBB

      BBB Serving Wisconsin

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