Customer ReviewsforKohl's Corporation

From my personal cell phone, I called Kohls customer service on 4/22/22 and made a payment on behalf of the account holder.Note: I AM NOT THE ACCOUNT HOLDER Shortly after making the payment, I received an email that came through my work email address, thanking me for the call and to complete a survey. How did Kohls obtain my personal information?.I contacted Kohls and after being on the call for about an hour with an associate and 2 supervisors, they were of no help. Called back in and spoke with another associate and she informed me that they gathered my information based on me calling from my cell phone, although I did not provide them any of my personal information.I believe the company fraudulently gathered my personal information for their benefit. This should be illegal. What protocol should be taken and how do I protect my identity?

Due to the fact that I was away from home when my Kohl's bill arrived, my payment ($36.51) was received by the company 5 days after the payment due date. The following month's bill showed a "Previous Balance" of $36.51 and a late fee of $1. I called the company to inform them that they had received my payment of $36.51 and so I only owed them the $1 late fee. Two different agents told me that the "Late Fee" was now my entire balance of $36.51 plus the $1 charge, even though I had paid them the previous balance of $36.51. When I complained that this had to violate the state's usury laws, they replied that this was the way their system worked. They eventually waived the $36.51 part of the "late fee" but, if this is the way they typically handle late payments, I think it must violate some laws. Be careful!

I placed an online order to be delivered to the store. I did not realize that online orders are placed in numbered slots on shelves in an unsecured room. My order was not in the slot that corresponded to the number I was given. I made employees aware, but they were unable to assist me. Within minutes, I received an email that stated my item had been picked up. I contacted Kohl's corporate and was told to dispute it with my credit card company. I did, and a few weeks later received a notice from my credit card company that Kohl's had provided documentation that I did pick up the order, and the credit to my account was reversed. I called Kohl's again and was told to dispute it again. I couldn't believe how shady this company was being. I will NEVER give Kohl's my business again. This experience left a bad taste in my mouth.

my daughters wheelchair got damaged at the Kohl department store in ********* *********. We have been dealing with the headquarters of calls department store trying to get her wheelchair repaired since March. I have left multiple phone calls and multiple emails with no response. It is now April and we have told them that we are going on a family vacation the end of April need it fixed. I gave them the dollar amount from the vendor and it is only a $220 fix. I would fix it myself, but it is the matter of the fact that the closed department store in ********* had all of the handicap fitting rooms completely blocked which is not ADA acceptable and I have turned them in. I am also going to be filing a complaint with the ********* Department law Center, because I cannot get a response from the headquarters. I will also be getting a hold of the ADA American disability act and filing a claim with them not only did it affect my daughter I’m sure it will would have affected the elderly who needed to try on clothing when I asked if there was a fitting room I was told yes there’s a fitting room back in the men’s area, I said excuse me that’s not appropriate. I have a daughter who is 22 almost 23 years of age she is not going back into the men’s area to try on clothing. We finally got her back to the fitting rooms after she maneuvered it back into the fitting room with obstacles from clothing racks that were in the way and damaged her power wheelchair. I’ve submitted pictures at least probably 8 to 10 pictures to the corporation of what needed to be fixed. I was told to contact a lady at the headquarters. I’ve contacted her multiple times the last conversation I was told it was out of her hands , however she left me no number no email of who I could contact so here I am left sitting not knowing what the statuses so I’ve left no choice but to pursue it further with the ********* Department of law center and file a complaint with a Better Business Bureau.

They have misleading and fasley marked sales all over the store! I have one picture I took of the sign saying additional 50% off the already reduced price up to 85% off! They will not honor it they say it is not for the rack of clothes it is directly sitting at the end of and and is also another sign sitting at the end of the next rack that says the same thing! the entire area is a clearance area! I tried to post a picture on here. Oh and they asked me to not take any more pictures because the entire store has stuff marked like that, that they are not honoring, lady had **********, dishes and a set of pans she told them they were marked additional 50% of they would not honor hers either! When I told them it was false advertisement and illegal she and I quote said our district manager was just here a few hours ago and said the signs were fine! ( i dont believe that) i am a manager any good manager would have had them move the signs that were where the sale was not included from those shelves and racks, marked the same additional 50% off. And i was under her breath cursed at, she thought i couldn't hear her!

MONEY GAMES.........PRICE GAMES............ KOHLS CASH GAMES............... ALL FRAUD.................THEY GET AWAY WITH CONSUMER FRUAD!!!!!!............. ****every single day****.................they took all my kohls cash............there one day.............GONE THE NEXT....... i called................. i got a broken English spoeaking girl ............from ********...............NO THANKS............... NO MORE....TIRED OF THE ***** GAMES ........AND PRICE GAMES.** buy on *************** form now on!!!!!!!!!!!!

I purchased an electric blanket from Kohls. It burnt my bedding four layers of it. The company of the blanket is no longer in business. Kohls says its past 180 days policy. And Kohls say they have no email address that I can send a pictures to. Ive been told I would get a phone call back two times through chat. An email address that had to do with investors, only email address I could find iMessage and sent pictures and Ive got nothing.

Ordered from Kohls.com and one of the items was bath towels on clearance for .62. Well they had 17 of them so I bought them all. Now I knew they had 17 and it may be a few short but they only shipped me 2. That's 2 of 17 and says partially shipped. Well 2 weeks after delivery was supposed to be made I called to see what was going on as I don't mind waiting for that price but I was given no communication from kohls about the remainder of order which I had been charged for completely. When I called they said I never paid for order until I gave them the order number and told them it's on my Kohl's card. Well after all this they said we won't replace them we will only issue a refund cause they did not believe the price on their own website. My main problem with Kohl's is that they did not have the product but yet for 2 weeks after delivery was supposed to be made I was not contacted by Kohl's to rectify whether they will refund or ship. So I believe Kohl's was going to say nothing and keep my money. I call that FRAUD

I am very disappointed and very disgusted with the kohl's credit card. I made a minimum payment, then later, I noticed they took the remaining balance from my checking account. I never set up an automatic payment. Therefore, I became very upset and I cancelled the kohl's credit card.

They changed their website for login purposes. I have tried to log in for several days. I cannot login! They claim I hit one of their "BOT"S. for over a week? So I shopped at ******, ******* and other stores. I cannot shop on line at all. My son lives in ********. He has an authorized use on my credit card. He too could not login to shop on line. Here is a young man in grad school trying to use his spare time wisely and order his jeans online. I could not do it for him and he could not do it for himself. I will never shop at Kohls again. This is insanity.