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Find a Location

Aztec Masonry has 1 locations, listed below.

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    Business ProfileforAztec Masonry

    Decorative Concrete

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Aztec Masonry offers concrete and masonry services including basement waterproofing.

    Business Details

    Location of This Business
    2472 W Lisbon Ave, Milwaukee, WI 53205-1413
    BBB File Opened:
    1/1/2005
    Years in Business:
    19
    Business Started:
    1/1/2005
    Business Started Locally:
    1/1/2005
    Business Incorporated:
    6/13/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Aztec Masonry, LLC
    Business Management
    • Jose Romero-Varela, Owner
    Contact Information

    Principal

    • Jose Romero-Varela, Owner

    Customer Contact

    • Jose Romero-Varela, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/23/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This is a contract for masonry work on a garage: footings, walls, slabs, and an exterior stair.The agreement was signed on April 19th, and work began on April 25th, 2022.The biggest complaint I have is that the project has taken almost 4 months, and we are only 75% complete. The masonry work should have been done by early to mid June, at the latest: about 4-6 weeks. They work maybe once or twice a week, if at all. Then I dont see any progress for another one to two weeks. Early in the project, I asked for a schedule of completion, so that I could plan for the rest of the project. Finally, at my insistence, they gave me one at the end of July, but then promptly fell behind. They said they would be done pouring concrete by July 25th. They still havent poured the floor, parking slab, or stairs as of August 23rd. And, they havent placed the rebar as required by the drawings yet. They have been told multiple times that they are to call and schedule the inspections of their work, and yet they repeatedly ask me if I did it for them. The inspector told us both that he does not want me to do it. I think its a delaying tactic, on their part. The second complaint is the quality of their work. They have made mistakes laying out the garage; elevation heights, walls are crooked, walls are curved, hold-down anchors were placed in wrong locations, etc. And they try to take short-cuts, and not do the work specified on the approved drawings. I constantly argue with them about what is required, and have to call out omissions (incorrect and missing rebar, etc.), and the mistakes in their measurements.

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ronald R

    1 star

    03/19/2023

    We called the guy in and a worker gave us a quote. To keep the cost down, we removed the floor and cut around the stairs. Then another worker came (the owner) to the site and gave us a new quote. They asked us to provide the plastic and the tape. They said they could get at it within 7-10 days. We gave them $250 down. 7-10 days came and went. No word. When we got in touch with him, he said the dollar amount quoted did not include the cost of concrete. We had a signed contract already in place and they didn't include the cost of concrete... We wanted to cancel the contract and asked for the $250 back. He said that "we changed the contract". We have not heard from him since. He took our money and will not return our calls. Do not use him. We got his name from a family member too. What a shame.

    Aztec Masonry Response

    03/20/2023

    The customer verbal told that the deposit was NOT refundable. The customer was informed the price of concrete was fluctuating; there for the price of concrete was not add to the Estimate. We respond to all phone calls during our office hours. M-F 7am-8pm

    Local BBB

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