12 Customer Reviews
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Review from robert k
1 star02/28/2024
total scam from americollect - message left to them + provide personal info if call was made in error - personally have had no debts in over 6 decades !!!
Americollect, Inc. Response
04/04/2024
We are sorry to hear about your concerns and want to assure you that our company operates with the highest standards of integrity. We value all feedback and would appreciate the opportunity to further investigate your situation in order to address any potential misunderstandings. Please contact us at your earliest convenience during our office hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST, at **************. Our team is dedicated to providing exceptional support. Thank you for bringing this to our attention.Review from Cory K
1 star12/09/2023
I talked to 3 different people in billing for *** ****** and they all told me that the daily calls that I have been receiving for the last 3 months from Americollect are a scam. I have already established two payment plans with *** ****** and I should not be hearing from any collection agencies. If they mess with my credit rating I will sue them!!!Americollect, Inc. Response
01/24/2024
Thank you for taking the time to provide us with your feedback. We understand that the issue of scams in the industry can be concerning, but please be assured that our company is legitimate, and we take great pride in doing business with integrity. If you have any specific concerns or questions, please don't hesitate to reach out to us. Our team is here to help, and we are more than happy to provide you with additional information. You can reach us at ************** between Monday to Friday, from 8 am to 5 pm (CST). We value your feedback and look forward to hearing from you soon.Review from Brian C
1 star09/20/2023
Need to pay the ******** bill to *********************. This is ********s issue not mine. Refile your claim with *********************Americollect, Inc. Response
04/04/2024
Thank you for your review. If you are still in need of assistance to resolve the issue, please call our office at ************** Monday - Friday 8 am-5 pm (CST) Central Standard Time.Review from Serafina A
1 star07/12/2023
Very nasty and unfair.. Ive been making steady monthly payments without missing a payment and they still report me to the credit bureau and destroyed my credit score by dropping 70 points.. they are not negotiable and the representative are bunch of liars.. they stated as long you make monthly payments I should be fine..Americollect, Inc. Response
04/04/2024
I am sorry to hear about your experience. We strive to provide excellent service, and it's disappointing to hear that we fell short of your expectations. We take your feedback seriously, and we will thoroughly review all interactions with our team members. Be assured that any necessary additional training will be promptly arranged. We appreciate you bringing this matter to our attention.Review from Rebecca S
1 star05/26/2023
Called and left message for me to call them. I do not owe any debt! Bogus calls!Americollect, Inc. Response
05/30/2023
Thank you for your review. Please allow us time to investigate this activity. Once our investigation is complete, we will provide you additional information by mail. If you would like a more immediate response, please call our office at (800) 838-0100 Monday - Friday 8am - 5pm CST.Americollect, Inc. Response
09/21/2023
Thank you for your message. We kindly request that you contact us at your earliest convenience during our office hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST, at **************. Our team is dedicated to providing exceptional support, and we would be honored to assist you in any way we can. We appreciate your time and consideration and look forward to hearing from you soon.Review from Nadine R
1 star04/03/2023
Horrible customer service for the time we are living in, when families are struggling. Like when is your tax return coming? So you can pay off this debt with that. You need to pay the balance in full today. You have to have to have it paid off in 10 months, even though you are making payments, or the medical bill hits your credit report. We made a monthly payment in March for $85 and are minimum was $82 and change. On March 31st they are calling about a not making a payment yet for the month.Review from Ike K
1 star07/05/2022
These people represent all that is wrong with collections agencies. They lure into false sense of trust by claiming to be ridiculously nice, which they’re NOT. I have reached out to them to settle a medical account with Georgia Emergency Associates. They responded with forms asking for my personal details and requesting me to give them reason why they should accept payment in lieu of deletion. That is ridiculous in itself, considering I am offering the full amount in lieu of deletion. What they want to achieve by requesting my details is to then have me commit to owning the account, so they will establish leverage to put me under pressure. If someone requests to pay in lieu of deletion why don’t you just go ahead and accept payment? I just don’t understand these people. They always act like there is something personal. It’s a disgrace that something like this is allowed to go on in America.
Americollect, Inc. Response
07/13/2022
Thank you for your feedback. Americollect reports paid medical debts to credit bureaus and the credit bureaus (Equifax, TransUnion, and Experian) have recently updated their own internal policies regarding paid medical accounts being removed from consumer's credit histories. Americollect cannot guarantee, warrant, or take responsibility for the performance of Equifax, TransUnion, or Experian with respect to changing, deleting, suppressing, or making entries regarding credit information.Review from anthony c
1 star06/28/2022
rep lori from americollect call in this morning, didnt verify my information and advice me of my debt, no mini miranda once i told she didnt verify my information, and requested a supervisor she got upset at me..... then once the super got on did the same thing - i requested information from there company sd must put it writing then said call attorney general office -
Americollect, Inc. Response
07/14/2022
Thank you for your feedback. We sincerely apologize if your experience with Americollect was anything short of Ridiculously Nice. We will be reviewing your conversation and if appropriate, we will escalate the audit to the teammates immediate supervisor. Thank you again for providing us feedback and the opportunity to improve.Review from Mary H
2 stars04/26/2022
While I understand keeping track of payments is my responsibility this company does not send out an itemized list of the payments they have received. I have been reading all of their reviews and I can’t believe the BBB has given them such a high mark.
Americollect, Inc. Response
04/27/2022
Thank you for sending your concerns to us for review. We would be happy to set you up for receiving receipts for your payments. If you need additional assistance, please call our office at ************ and one of our Ridiculously Nice Collection Specialists will be happy to assist you with anything else you may require.Review from Rjb
1 star09/23/2021
Bill has been paid in full for almost 6 months.. They haven't updated report to credit reporting agencies...
Americollect, Inc. Response
09/27/2021
Thank you for your review. In order to help you resolve the situation, please call our office at (800)-838-0100 Monday - Friday 8am-5pm (CST) Central Standard Time.
Customer Review Rating
1.25/5stars
Average of 12 Customer Reviews
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