Business ProfileforLuedtke-Storm-Mackey Chiropractic Clinic, S.C.

I have been a customer of LSM at other locations for years, and I have always paid the 'cash day of service' fee, which is $30-45/visit depending on the location. On August 1, 2022, I had an adjustment at the ***********, **. office for the first time. Afterwards, I asked at the front desk if we could settle up the bill. The receptionist said that 'they would just bill the credit card on file if that was ok'. I said that it was fine as I had been doing that at other locations. On September 6, I received a bill for another $122. They had billed my credit card on 8-1 for $45 and had billed my insurance. In billing my insurance, they said that I owed an additional $122. I called on 9-7 and explained that I had always paid the 'cash day of service fee', and that their records would reflect that. I was told it would be taken care of. On ****, I visited the ******** office and was told that I had an outstanding bill for $122. I explained that I had been in communication with the office and that it was in error. I stated that I would like to pay for the visit on **** only, as the $122 was in error. The receptionist said that he emailed the billing and was told that once they billed the insurance, they could not reverse the additional charges. I paid the **** fee ($30). On ****, I received another statement in the mail that I still owed $122. On the statement, they applied my $30 payment to the bill from 8-1 and showed my **** fee as outstanding. I do not feel that I owe the additional $122 as it was clearly an error on the part of LSM billing staff.