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Business ProfileforColony Brands, Inc.
Current Alerts For This Business
Beginning approximately November 2018, BBB Serving Wisconsin
has received dozens of reports from consumers across the country stating they
received unordered merchandise and accompanying invoices or
simply received invoices for products they have not ordered or received.
The BBB reached out to Colony Brands regarding these issues and,
on 3/5/19, received the following response:
Recent
Fraudulent Activity
Recently many businesses, in
a variety of consumer related industries (credit cards, mortgage lending,
health care, etc.), have seen increases in attempted identity theft. While our
existing security procedures prevented the overwhelming majority of the fraud
attempts from being successful, we don’t catch them all. As a company, we take
this very seriously and are constantly vigilant in taking steps to counter
these attempts. In addition, all of our retail companies are working diligently
to investigate and resolve all consumer complaints related to this issue.
If you have received an item
from one of the following - Montgomery Ward, Midnight Velvet, Seventh Avenue,
Monroe & Main, Ginny's, The Swiss Colony, Country Door, The Tender Filet,
Ashro or The Wisconsin Cheeseman - that you did not order, or you received a
notice indicating advance payment is required for an item you did not order to
be shipped, you may be a victim of this fraud. If so, please contact us at the
following number or email address:
800-565-1334
[email protected]
In February, 2022, the same situation appeared to resurface as evidenced by consumer complaints received by the BBB Wisconsin office. BBB once again reached out to Colony Brands on numerous occasions by phone and email, but unfortunately, we did not receive a response.
Colony Brands offers catalog and internet shopping through
its “convenient credit options.” Its subsidiaries include: Montgomery Ward, Seventh Avenue, The Wisconsin Cheeseman, Monroe
& Main, Ginny's, The Swiss Colony, The Tender Filet, Ashro, Midnight
Velvet, and Country Door.
Additional business information
According to the company, Colony Brands Inc. began business in 1926 as Swiss Colony, Inc. On June 1st, 2010 the corporate name of The Swiss Colony, Inc. was changed to Colony Brands, Inc. to better reflect its position as parent company for its extensive portfolio of food and non–food businesses. According to its website, the company is one of the largest direct marketers in the United States. Colony Brands, Inc. provides customers with furniture and home décor, apparel, entertaining products, gifts and collectibles etc. The Swiss Colony, LLC subsidiary was formed to continue to sell cheese, pastries, sausage and other food and gift items through the Swiss Colony® catalogs and web site.
Colony Brands together with its subsidiaries and affiliated companies consisting of numerous multichannel retail brands are headquartered in Monroe, Wisconsin.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 1112 7th Ave, Monroe, WI 53566-1364
- BBB File Opened:
- 1/1/1966
- Years in Business:
- 98
- Business Started:
- 1/1/1926
- Business Started Locally:
- 1/1/1926
- Business Incorporated:
- 9/23/1954
- Type of Entity:
- Corporation
- Alternate Business Name
- Dr. Leonard Shop Now Pay Plan
- Dr. Leonard's
- Bwell Now
- Business Management
- Bob Erb, President/CEO
- Contact Information
Principal
- Bob Erb, President/CEO
Customer Contact
- Bob Erb, President/CEO
- Additional Contact Information
Phone Numbers
- (888) 363-5815Other Phone
Website Addresses
- (888) 363-5815
Customer Complaints
694 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
71 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jason W
04/18/2024
Colony Brands, Inc. Response
04/22/2024
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