Customer ReviewsforAAA Washington

I have been a AAA member for 35+ years, and I really appreciate the customer service and professionalism exhibited by their technicians. Today they fixed a small problem with my vehicle and saved me an expensive trip to the Dealer.

Our experience with AAA was excellent. We needed a tow from ********** ** to ********* WA, The driver communicated with us the entire time until he arrived. ******* was the driver, he did an AMAZING job hauling our truck, driving down the gorge, with heavy traffic and winding roads, he was very professional and you can tell he takes a lot of pride in his job!

I can't believe how bad they are, it's a scam. Better world club is much more reasonable and professional, no stress!I am in actual litigation because of an assault by one of their drivers. There's a reason the BBB doesn't support this company.

My husband and I had been members of AAA for over 27 years. We have several vehicles, and have only had them towed when they were inoperable or unsafe to drive, and to my recollection never more than a tow home if needed and then to the mechanic, which we understood was allowed. This year, for no clear reason and having had no tows after renewal, we were informed AAA was canceling our membership due to "abuse of towing." We received written notification with no detail, and when I asked for a towing history and was promised it would be sent, it never was. I have no idea what they based their decision on, other than probably some internal cost cutting measure.

I have the upgraded service through AAA. I buy a car. The car has an issue and I need it towed. They refused to tow it, because, "It's not an emergency its just transportation!"They also said, "You need to meet the tow driver and provide ID."I have had my cars towed 4 times and not once have I had to wait with the car! The one time I tried to wait with the car, AAA forgot about me and I waited for over 6 hours!If I actually had an emergency... why would I call AAA? So thanks AAA for not picking up my car.

The man I talked to claimed we had too many convenience tows. We work on our own vehicles so have them delivered to my farm shop. They dropped us without any prior notification. When I asked for a list of tows, he said that they had already closed the account and it would be aiding and abetting anyway. Aiding and abetting?? What are they, cops?? Illegals?? I thought I wanted to fight this since we had been members since 1952 for the family and ************************************ a cheaper rate and ANY vehicle Im driving. I had to have a RV add on and they still wouldnt haul a vehicle with a canopy or a flatbed at AAA. Beware of them!! Go elsewhere!!

I got a call and a text that they will pick up my car at 2:56PM is 424 PM. Every time I call AAA they tell me a different story. The last person I talked to got angry at me...not worth it

Not only do they continuously (and extremely rudely) try to find any excuse to avoid providing service, they also immediately sign you up for their marketing list of physical junk mail. They send countless predatory "life insurance" offers (which I'm guessing is how they make most of their money - taking advantage of and lying to consumers) and package them in unmarked, large, bright orange envelopes to trick you into wasting your time opening them. No amount of effort gets them to stop wasting trees and my time with these.Overall, I can't believe this company is still around, given how awful they've gotten. *************************************** but now, it's just a complete waste of your time and money, just a money grab. Just pay the tow company out of pocket or buy third-party roadside assistance with your car insurance - it's way cheaper, and you won't be pulling your hair out dealing with their useless and rude "customer support" people while you're stuck on the side of the road. Can't wait for these guys to go bankrupt at last.

I just recently was rejected for towing and told that I could not have my car towed to anywhere except for an auto shop. I have a friend of a friend who is a mechanic and works from his house and only lives up the road. Car is dead at my residence. So no residence to residence allowed. Now we will have to illegally use a tow strap to get my car there as I cannot afford the $200.00 for tow company PLUS my car repairs. Give me a BREAK!!

It is my experience there is something broken with *** customer service processes and customer service agent training and references, which could be improved. I've had mixed experiences with customer service agents, the last one with huffing and puffing, ticks, snears, other unprofessional responses, which could be remedied with additional training and factual reference material. It helps no one to be misinformed, as well as a customer misrepresented. Both a *** customer service representative and a tow company representative can type whatever they want in a customer record, and those entries are referenced in a dispute or not so pleasant review.It is my understanding there are multiple towing services contracted with ***. *** contacts the first service on the list. If the contracted towing service cannot (for whatever reason) reach the *** customer at a reasonable timeframe (quoted at 90 minutes but cannot arrive within 3 hours), the tow company can contact *** and inform them of the delay as there are other tow companies that can be dispatched (there's a list), to support the customer.Instead the tow company contacts the customer and informs them of the delay, and if the delay is so long that a service cannot be provided, the tow company leads the customer into cancelling the request. Hence the customer record indicates a "cancelled request" -- which is not true or accurate, and the service request has not been fulfilled.If another tow service could be dispatched to support the customer, then why not?