This Business Is Not BBB Accredited

USCutter, Inc.

USCutter, Inc.

(425) 481-3555

USCutter, Inc.

13 years in business
17945 NE 65th St Ste 200
Redmond, WA 98052-4928
Fax Numbers
  • (425) 284-3169
Additional Phone Numbers
  • (425) 902-1305
Additional Email Addresses
  • kbowman@uscutter.com
  • benjaminf@uscutter.com
BBB File Opened: 10/03/2005
Business Started: 06/01/2004
Business Started Locally: 06/01/2004
Business Incorporated: 07/06/2004 in WA
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Levi Hartzog, Director of Inside Sales & Customer Support
  • Mr. Karl Bowman, President
  • Mr. Benjamin Freeman, Director of Operations, Customer Solutions Divisio
Business Category
  • Product Sales
  • Consignment Services

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Advertising Review

On May 18, 2016, BBB contacted USCutter, Inc. regarding an advertising claim found on its website, http://www.uscutter.com/. Specifically, the company advertises, "Happy Customers 100% Satisfaction Guaranteed," but does not provide the details of the guarantee. 

According to the Code of Advertising, when using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the com... Read More

Pattern of Complaint

On October 20, 2016, BBB recognized a pattern of complaints from consumers regarding Product, Customer Service and service issues.

Consumers allege that products purchased from USCutter, Inc. does not work after a short period of time. Issues include, software failure, peeling of transfer sheets and failure of product cutter products themselves. Consumers further allege, that when contacting customer service there is a long wait time for assista... Read More

Overview

This company offers sign making equipment and supplies.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for USCutter, Inc. include:

  • 15 complaint(s) filed against business
  • Failure to respond to 13 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

USCutter, Inc.

This Business Is Not BBB Accredited

USCutter, Inc.

Customer Review Rating:

100%